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Location

Elk Grove Village, IL | United States

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Job description

Are you ready to dive into the dynamic world of logistics technology? Join our passionate team as a Remote Customer Support Coordinator and embark on an exciting journey of innovation and problem-solving!

Who We Are:

We're a leading player in the logistics tech industry, dedicated to revolutionizing supply chain management across North America and Mexico. Our cutting-edge technology and expert team are at the forefront of industry innovation, recognized for our commitment to excellence and customer satisfaction.

At our core, we believe in empowering our employees to unleash their potential and make a real difference in the world of logistics.

What You'll Do:

As a Remote Customer Support Coordinator, you'll be the frontline hero, actively resolving customer-facing technology-related issues and inquiries. Your role will involve:

Providing exceptional customer service and technical support to our clients, ensuring timely resolution of issues and inquiries.
Collaborating with internal and external stakeholders to address customer needs and enhance their experience.
Serving as an additional resource on active project implementations, contributing to the success of our initiatives.
Embracing opportunities for learning and growth, acquiring new skills to advance within our dynamic team.
What You'll Bring:

Fluency in both English and Spanish, with excellent verbal and written communication skills.
A passion for problem-solving and a knack for quickly learning new technologies and processes.
1-2 years of experience in operations, customer service, technology, or business analytics, preferably within the transportation industry.
Familiarity with transportation management systems (TMS) is a plus.
Strong analytical skills and attention to detail, with the ability to prioritize tasks in a fast-paced environment.
A collaborative mindset and a self-starter attitude, eager to contribute to a high-performing team.
Why Join Us:

Access to a supportive learning environment with opportunities for career development and internal mobility.
Competitive compensation package with benefits, including health insurance and vacation time.
Be part of a diverse and inclusive team that values creativity, innovation, and collaboration.
Make a meaningful impact on the logistics industry while enjoying a flexible remote work schedule.
Employment Type: Full-Time
Salary: $ 60,000.00 Per Year

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