Location
Pittsburgh, PA | United States
Job description
Who we are:
Stefanini is a full-service global provider of offshore, onshore and nearshore IT services, including application development and outsourcing services, IT infrastructure outsourcing (help desk support and desktop services), systems integration, consulting and strategic staffing to Fortune 1000 enterprises around the world. We have over 25,000 employees across 77 offices in 40 countries across the Americas, Europe, Africa, Australia, and Asia.
What will you do?
Provide break/fix hardware/software support services to onsite and remote client a large corporate environment
Diagnose end-user system failures and implement repair solutions
Diagnose printer and other peripheral devise failures and implement repair solutions
Troubleshoot network devices in order to ensure connectivity from the PC to the Network
Support Windows operating systems
IT equipment Install/Move/Add/Change
Implement virus detection and eradication procedures
Track and resolve customer incidents and requests through the client's ticketing tool
Troubleshoot and resolve hardware and software issues for Windows devices
Inventory management of IT assets including asset auditing
Ability to research and follow appropriate KB articles
Various other tasks associated with deskside services
Travel between client sites in downtown Pittsburgh and New Kensington as needed to provide support
Other duties as assigned
What do you need to succeed?
A minimum of 8 years experience supporting Windows OS, Office 365, PC hardware and smart phones
Excellent customer service skills
A high level of professionalism and positive personal interaction skills
Desktop support experience ideally in a corporate environment
Proven ability to handle challenging, rapid-response user support even under stressful conditions
Excellent verbal and written communication skills
Troubleshooting skills for complex technical issues
Ability to prioritize and complete all work tasks with minimal supervision
Willingness to learn new technologies
High School Diploma (required)
Proven ability to balance, prioritize and organize multiple tasks
Ability to walk, bend, stand and lift equipment up to 50 pounds
Experience with ServiceNow ITSM tool is a plus
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- Dice Id: 10106616
- Position Id: 56260
Job tags
Salary
