Warehouse Associate - Returns & Warranty
Location
Round Rock, TX | United States
Job description
Job Description
As a Returns & Warranty Associate you'll work in a fast-paced warehouse environment. You’ll receive and process inbound customer returns and resolve customer warranty issues by identifying the cause of the issue and determining the best solution via phone calls and emails. Each associate handles a set minimum of new customer interactions per day, as well as staying on top of emails already in their inbox so you’ll need to be able to work quickly and prioritize effectively.
Required Qualifications
- High School Diploma or equivalent
- 1 year of prior customer service or warehouse experience
- Proficiency with personal computers and familiarity with Google Suite or equivalent business systems
- Able to lift 50 pounds
- Excellent written and oral communication skills
Preferred Qualifications
- Some college preferred
- 2+ years of progressively responsible customer service or warehouse experience
- Prior reverse-logistics or merchandise returns experience
What You’ll Do
- Interact with customers via email and telephone
- Receive, inspect, clean, test, and re-box product
- Manage customer transactions within the company ERP database software
- Accurately document customer communications on customer records
- Communicate effectively with internal teams regarding customer transactions
- Process customer refunds and provide status updates via email
- Work efficiently and with a sense of urgency to maintain a high level of productivity and drive customer satisfaction
- Maintain cleanliness of the work area
- Execute inventory transactions utilizing a computer-based warehouse management system.
- Perform general warehouse duties, such as material handling, breaking down boxes, and stretch wrapping pallets
- Pick, pack and ship warranty orders
Benefits
- A merit-based environment that rewards growth and accomplishment regardless of seniority
- Generous paid time off
- 4% 401K company matching with instant vesting (after one year)
- Excellent group health insurance available to employees and dependents, including domestic partners (4 medical plans, 2 dental plans, and a vision plan to choose from)
- Flexible spending account (FSA) for health care and child care costs
- Company-paid & Supplementary Life Insurance; Long-term & Short-term disability
- Free UPLIFT Desk (after one year)
- 50% discount on all UPLIFT products
- Free healthy (and not so healthy) snacks and drinks
- On-the-job training and skills development
- A supportive and engaging work culture that promotes healthy living
Position Details
- Compensation: From $18.00/hr + DOE
- Type: Full-time
- Employee Status: Regular
- Work Schedule: Monday - Friday, 8:00am-5:00pm, 40 hours per week (Overtime Available)
- Location: Round Rock, Texas
About UPLIFT Desk
As a fast growing, mid-sized company, it’s our mission to deliver sincere, world-class customer service. We provide optimally designed, quality office solutions to customers. We focus on happier & healthier customers and employees!
UPLIFT Desk has revolutionized the way people shop for office furniture. It all starts with our award winning UPLIFT Standing Desk, made even better when accessorized with our entire UPLIFT office furniture line. Our product line includes most furniture an office could need. We design office products that optimize customers’ comfort, health, and productivity. Our Product Development team focuses on designing the highest quality ergonomic office furniture. Then our Content teams ecommerce website offers customers the ability to highly configure products. Our amazing Order Processing and Warehouse teams make sure we have inventory and ship orders the same day. Customers receive award winning support from our Sales and Customer Service and Warranty teams. We offer the best 15 year warranty in the business! Our Interior Design and Contract Sales teams specialize in large office furniture layouts for commercial buildings that serve most Fortune 500 companies.
Award winning UPLIFT Desk is loved globally!
- Rated Best Standing Desk by New York Times Wirecutter 3 years in a row
- Hundreds of thousands of happy customers around the world sit and stand at an UPLIFT Desk
- Google reviews - 4.8 rating with 4000+ reviews
We value our environment:
- We plant 5 new trees in U.S. National Forests for every solid wood desk sold. By partnering with the National Forest Foundation, we're able to plant tens of thousands of new trees each year
- Solar Powered Operations - Our Austin facilities produce over a megawatt of electricity through roof-mounted solar panels on three large warehouses
- We use sustainable materials in our products. Some examples are:
- Bamboo Desktops, Drawers, & Motion Boards - The world's fastest-growing plant, Moso bamboo is a grass that grows as quickly as an inch an hour
- Eco Curve Desktops - Eco Curve desktops use 100% recycled MDF and have the lowest carbon footprint in the industry due to not using edgebanding, backer boards, adhesives, or solvents
- Rubberwood Desktops - Pará rubber trees produce 99% of the world's natural rubber latex. The rubber production lifespan of these trees is exhausted after about 25-30 years. Our rubberwood desktops give the trees a second life
Equal Opportunity Employer (EEO)
UPLIFT Desk believes in building an organization whose staff reflects the true diversity of our community. We hire, promote, and reward employees based on results and professional performance. UPLIFT Desk provides equal employment opportunities to all employees and applicants without regard to religion, sex, age, sexual orientation, gender identity, race, creed, color, national origin, alienage or citizenship status, marital status, partnership status, ancestry, disability, or veteran status.
To all recruitment agencies: We do not accept agency resumes. UPLIFT Desk is not responsible for any fees related to unsolicited resumes.
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