Product Lead - Payments - Executive Director
Location
Jersey City, NJ | United States
Job description
Job Description
Ignite your passion for product innovation by leading customer-centric development, inspiring solutions, and shaping the future with your strategic vision and influence.
As a Product Director in Client Service & Implementations, you lead innovation through the development of products and features that delight customers. As a leader on the team, you leverage your advanced capabilities to challenge traditional approaches, remove barriers to success, and foster a culture of continuous innovation that helps inspire cross-functional teams create groundbreaking solutions that address customer needs.
Job responsibilities
- Oversee the product roadmap, vision, development, execution, risk management, and business growth targets
- Lead the entire product life cycle through planning, execution, and future development by continuously adapting, developing new products and methodologies, managing risks, and achieving business targets like cost, features, reusability, and reliability to support growth
- Coach and mentor the product team on best practices, such as solution generation, market research, storyboarding, mind-mapping, prototyping methods, product adoption strategies, and product delivery, enabling them to effectively deliver on objectives
- Own product performance and is accountable for investing in enhancements to achieve business objectives
- Monitor market trends, conducts competitive analysis, and identifies opportunities for product differentiation
- Execute across several work-streams delivering CS&I’s Set Up and Maintenance capabilities and experience for CB and CIB Payments middle office whilst ensuring strategic design and integration services across various parts of the CS&I ecosystem.
- Drive objectives, key risks, and metrics to measure the success of the onboarding platform
- Self-starter who loves to own things end-to-end and makes things happen amidst competing priorities and tight deadlines.
- Develop user journeys and related artifacts that help communicate persona-based experience, and document business process modelling activities for future reference
- Maintain ongoing proactive partnership with technology team members to ensure business demands are understood and delivered in an agile manner within agreed upon timeframes
- Ensure the quality of all delivery across both agile and back-office operating models, with ability to dive into daily stand-ups, validate controls & testing procedures, lead incident management and problem resolution with urgency; understand software engineering methodologies, and optimize performance, stability, and customer experience across an extremely complex and comprehensive tech stack.
Required qualifications, capabilities, and skills
- 8+ years of experience or equivalent expertise delivering products, projects, or technology applications
- 5+ years of experience managing product or technology development teams with demonstrable and measurable results.
- Extensive knowledge of the product development life cycle, technical design, and data analytics
- Proven ability to influence the adoption of key product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management
- Experience driving change within organizations and managing stakeholders across multiple functions
- Experience with technology, digital transformation and modernization of architecture and methodologies
- Excellent interpersonal relationships with ability to influence and negotiate with stakeholders
- Critical thinking and problem solving skills
- Experience with user-oriented approach to problems and product management or design, focusing on software products and technologies.
- Ability to work with senior management and respond quickly; ability to partner with internal partners and leverage internal resources
- Prior experience managing a large global, multi-disciplinary group and solving international or region-driven challenges
Preferred qualifications, capabilities, and skills
- Recognized thought leader within a related field
- Should demonstrate a commitment to quality and attention to detail
- Significant experience building complex business and execution
- Ability to handle multiple assignments and be proactive in a fast-paced environment, while remaining calm under pressure
- Knowledge of treasury services, payments, corporate/commercial banking and client service/implementations functions and platforms
- Experience / Knowledge of JPMorgan Chase platforms and architecture a plus
- Superior judgment to mitigate risk and foster an environment where risk/control issues are escalated and creative solutions are identified
About Us
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, we offer discretionary incentive compensation which may be awarded in recognition of firm performance and individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans
About the Team
The Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world’s most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.
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