C-Shopper Data Analyst Jr
Location
Irving, TX | United States
Job description
C-Shopper Data Analyst Jr
This role is onsite in Irving, TX.
[DIG10307-1]
We are seeking a talented Data Analyst to join our dynamic C-Shopper Team as a subject matter expert and Customer Success resource. As a Data Analyst, you will work closely with cross-functional teams including Marketing, Merchandising, Loyalty, Operations, and Finance Users to drive internal adoption of our Customer Insights platform. Your role will involve actively soliciting and producing analytics projects, demonstrating the value of the C-Shopper Customer Insights Portal to both Users and internal Prospects, and providing training and help desk support.
REQUIREMENTS
Engagement professional to deliver C-Shopper product support needs, and overall adoption best practices into assigned User groups within assigned [Company] User Teams, including C-Shopper Customer Insight Reports, Assortment Optimizer, Price/Promo, and other modules.
- Provides guidance and case studies to assigned user groups that demonstrate real, high-value insights that they should present to assigned User groups
- Partners with assigned user groups to act as the voice of the customer to help drive SEI customer-centric sales and marketing strategies for Supplier's products, including coaching assigned User Teams
- Deliver internal customer success processes, including customer onboarding, ongoing support strategies
- Also delivers ad hoc project analytics and presentations, as needed, to support complex external user needs and selected external Suppliers' commercial projects
- Helps define metrics for measuring C-Shopper program impact, customer satisfaction, product usage, and assigned user groups growth/productivity
- Anticipates and removes barriers that slow down or prevent teams from delivering on project goals
- Conducts and reports on user group evaluations and feedback. Communicate effectively with other users and teammates to drive adoption and success.
- Continuously reviews market and customer trends to improve the user experience, drive operational excellence, and drive user skills and innovative approaches among assigned user groups, leveraging our Partner Vendor
Job tags
Salary
