Commercial Claims Advocate

Location

West Des Moines, IA | United States

Job description

Our Iowa team is seeking a Commercial Claims Advocate to support our clients! As the Commercial Claims Advocate, you will obtain information from clients to process insurance claims; work with clients, adjusters, and Producers on claims status, problems, and questions. Additionally, this role is responsible for managing claims, collaborating with clients, and assisting with problem solving in conjunction with Director of Claims and Producers.  

Work Life Balance is important to us! As such, this role is available locally in West Des Moines, but also on a reduced hybrid schedule for those within a day trip of West Des Moines, Dubuque or Ames, Iowa. 

The Ideal Candidate

• Highly attentive to detail, you are skilled in all technical and analytical aspects of property and casualty claims
• You have a customer service mindset
• You utilize your strong interpersonal skills while communicating with people in tough situations
• You can communicate with clients and insurance adjusters in a written format with excellent grammar and tone

If this sounds like you, we invite you to keep reading and apply!

• Reports claims for clients and works directly with both insureds and claimants to identify new claims.
• Collaborates with clients to ensure accuracy and completeness of claim forms
• Follows up on claim acknowledgements and adjuster assignments for large claims as appropriate.
• Monitors claims activities and results, facilitating the resolution of claims, as needed
• Provides status reports to clients and ensures internal clients are well informed on large or complex claims, as appropriate
• Functions as liaison between clients and insurance carriers and/or TPAs, advocating for the best outcome for the client with thorough knowledge of coverage and claim issues while respecting insurance carrier
• Responds to client questions and concerns on first-party and third-party claims
• Assists clients with coverage questions to provide best possible claim outcomes for clients
• Educates clients on the claim process for various losses
• Prepares claims information for presentations, as requested
• Resolves customer claim issues in coordination with Director of Claims and producers to reduce E&O exposure
• Builds and maintains relationships with internal and external stakeholders that may include clients, safety specialists, and producers
• Coordinates and participates in regular claim reviews with the key clients and the insurance carrier/TPA, as requested and allowed
• Performs special projects as identified by Director of Claims
• Other duties as assigned

To help you make the best decision for your personal growth, it’s important to us to share a glimpse of what we offer our top asset, our people:   

• Competitive base salary   
• Generous 30+ Days Comprehensive Paid Time Off Package inclusive of Paid Time Off, 10 Company Holidays, 2 Floating Holidays, 5 Sick Days, and 2 Volunteer Days
• Health benefit options with you in mind; 5 affordable medical plan options with rates based on your salary, company paid HSA contribution with eligible HSA plan selection, 2 dental plan options offering orthodontia coverage and 3 cleanings per year, and 2 vision plan options    
• Company match 401(k) plan – 50% up to 6%!   
• Support of your fitness wellness goals! We offer up to 75% off at over 11,000 gyms and fitness centers    
• Opportunity to prioritize your mental health with 24/7 access to licensed therapists   
• Pet benefits & discounts    
• Access to our Employee-led Resource Groups (ERGs) that lend a voice to the variety of demographics represented throughout AssuredPartners  

• 4+ years of commercial insurance claims experience.  Multi-lines and/or specialty lines experience a plus
• Up to 25% travel, as needed - primarily to West Des Moines, IA.
• Willingness to obtain Property & Casualty Insurance license, within 90 days of employment.
• Tech savvy; ability to use and learn advanced technology and agency management systems
• Strong competency in Microsoft Office products, specifically Outlook and intermediate Excel

AssuredPartners is passionate about fueling our clients’ innovation and growth. That makes us the perfect place for creative, dynamic people who want to grow their career while helping businesses, families and people thrive.

We’re proud to be the fastest-growing independent insurance broker in America, but we’re even prouder of the honest, caring relationships that our employees build with our clients every day.

Working with us will give you the opportunity to do work that matters while you learn with us, advance with us, and most importantly, grow with us.

AssuredPartners is committed to embracing diversity, equity and inclusion to create a workplace that welcomes and thrives on the unique experiences, perspectives and contributions of all team members. AssuredPartners is bringing the best people and most diverse talent forward to drive growth, innovate and think bigger! 

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