Family First Firm
Location
Winter Park, FL | United States
Job description
Client Engagement Consultant/Inside Sales Why Us: Are you a Client Engagement Consultant passionate about helping clients leave their legacy to their families? Family First Firm, the largest elder law firm in Florida and voted the Best Estate Planning Firm in Orlando, with over a decade of commitment to serving our community, is seeking a dedicated and skilled Client Engagement Consultant to join our esteemed team of professionals. Role Objectives: The Client Engagement Consultant plays a crucial role in supporting the firm by effectively managing client relationships, ensuring client satisfaction, and contributing to the overall success of the organization while converting client consultations into client relationships. Benefits: • Generous PTO: Enjoy 120 paid time-off hours annually, promoting work-life balance and overall well-being. • Free Estate Planning Services: Access complimentary estate planning services, showcasing our commitment to employee financial security. • Company Cruise: Join our team on an exciting company cruise, fostering team camaraderie and creating lasting memories. • 401k with Matching: After 90 days of employment, participate in our 401k program with employer matching, securing your financial future. • Medical Insurance: Benefit from employer-sponsored medical insurance, ensuring your health and well-being are taken care of. • Supplement Insurance (Vision, Dental, Short-term Disability, etc.): Additional employee-paid insurance coverages that complement medical insurance for the overall well-being of the employee. • Ongoing Training and Career Development Opportunities: Programs and resources offered to employees to enhance their skills, knowledge, and career growth within the company. • Parental Leave: Paid time off specifically designated for new fathers and mothers to care for and bond with a newborn or adopted child. Compensation: • Starting Salary: $100,000+ earning potential. If you are a dedicated Client Engagement Consultant/Inside Sales with a passion for elder law and want to be a part of a dynamic, compassionate, and forward-thinking team, we invite you to apply. Family First Firm is an equal-opportunity employer. We encourage applications from candidates of all backgrounds and experiences. Responsibilities: • Thorough Consultation: Conduct comprehensive consultations to understand the client's needs, challenges, and objectives. Gather detailed information to tailor solutions that align with the client's specific requirements. • Building Rapport: Establish and maintain strong relationships with potential clients during the consultation phase. Create a positive and trusting environment that encourages open communication. • Value Proposition Communication: Clearly articulate the unique value propositions and benefits of the company's products or services. Demonstrate how the proposed solutions directly address the client's needs. • Customized Solutions: Develop customized solutions that directly address the client's unique challenges and objectives. Showcase how the company's offerings provide a clear and distinct advantage. • Effective Presentation Skills: Deliver compelling and persuasive presentations that highlight the benefits and outcomes of choosing your company. Tailor presentations to resonate with the client's specific industry and business context. • Addressing Objections: Anticipate and address potential objections or concerns the client may have. Provide clear and convincing responses that alleviate doubts and build confidence. • Collaboration with the Business Development Team: Work closely with the sales team to align strategies and tactics for converting consultations into clients. Collaborate on lead nurturing and follow-up plans. • Timely Follow-up: Implement a prompt and systematic follow-up process after consultations. Provide additional information, answer questions, and address concerns to keep the client engaged. • Building Trust and Credibility: Showcase the company's track record, success stories, and testimonials to build trust. Highlight the expertise and credibility of the team and the organization. • Client Education: Educate clients on the long-term benefits and value of the proposed solutions. Ensure clients have a clear understanding of how the company can contribute to their success. • Consultation Conversion: Maintain a 40% conversation rate of qualified consultations. • Post-Sale Relationship Management: Ensure a smooth transition from consultation to the onboarding phase. Maintain a positive and engaged relationship with clients to foster long-term satisfaction and loyalty. • Upselling and Cross-Selling: Identify opportunities for upselling and cross-selling based on client needs and objectives. Work collaboratively with the Business Development and marketing teams to drive additional revenue. Qualifications: • Two (2) years of previous results-driven sales experience. • Previous experience with health care or law firms is a plus. About Company: Company Culture: At Family First Firm, we pride ourselves on our inclusive and collaborative culture. Our team of over 50 employees works together to provide an unparalleled client experience to our clients, making a meaningful impact on their lives and legacy. We value relentless optimism, passion, and doing the right thing. Join us and be a part of a firm that strives to make a difference in the lives of clients, employees, and our community.
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