Gallin Associates
Location
Norwell, MA | United States
Job description
Leads by example by coaching all on contributing to a positive team-oriented culture The industry leader in dog daycare, boarding, and spa services has an immediate opening for an energetic, organized, business-minded individual to lead our team as General Manager. This is a role for someone with a management and Operations background who understands hard work, how to deliver and train others to provide top customer service and ensure a great environment for the dogs in our care. This person should love dogs- and, upon successful completion of training, you can even bring YOUR dog to work with you! What a bonus!
What we offer:
· It’s always bring your dog to work day!
· Education in basic dog obedience and training
· Fun, Dynamic team culture
· Career progression based on performance
· Additional certification programs available
· Competitive wages with flexibility in scheduling
· Paid time off, medical benefits, and company incentives
Now that we have the fun out of the way let’s get into what you can offer us.
Team Management
· Creates staffing schedule and helps monitor daily schedules
· Delivers written performance reviews and give employees positive acknowledgment when due!
The Rules by which we, live by are:
We LOVE life unconditionally like a dog.
We STAY loyal to our pack.
We CHASE the absolute highest standards of safety.
We PLAY to our fullest potential.
We TREAT every day like it’s the Most Exciting Day Ever!
· Onboard all employees and insure each employee has the correct amount of training
Clean and Safe Environment- to ensure our furry friends are always in a safe and clean environment we take pride in working as a team to get all the nitty gritty complete.
· Maintain and update cleaning schedule, along with holding themselves and team accountable to the safety and cleaning standards.
· Inventory Management of cleaning, dog and First aid supplies.
· Dismisses dogs proactively with ongoing behavior issues and monitors action plans to retain those with minor issues.
Financial and Administrative
· Manages groomers including quality control of work, safety, schedules, and client records
· Utilizes training opportunities for the team such as dog injuries, billing issues, or customer complaints
· Maintains controllable expenses within budgetary constraints including forecasting, tracking and ordering supplies, minimizing payroll, and actively looking for new ways to maximize efficiency
· Develops team in up-selling and using dog evaluations to grow revenue
· Communications any concerns or needs to District Manager proactively and partnering after attempting to resolve issues
· Work with team to assure our Quality of Care sets the standards for dog care
Customer Service & Presentation
· Maintains a neat and organized Front Desk team and area at all times. This includes holding team to professional clean dress.
· Sets the example for the team o the 3 S’s (smile, story and satisfaction) and hold accountable to internal and external customer service standards.
· Keeps the team members engaged in their duties.
· Strive for high customer review ratings!
· ENJOY your team! GROW your team! And PLAY to your fullest potential
Job tags
Salary
