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Location

Urbana, IL | United States

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Job description

Senior Classroom and Conference Technology Analyst -- Gies College of Business
IT Partners

Job Summary
The Senior Classroom and Conference Technology Analyst will work collaboratively as a part of the Gies Help Desk classroom and conference technology team to provide technical leadership, coordination, and support of IT Partners classroom and conference services that support instructional and administrative functions in the college.
Duties & Responsibilities

• Plan and implement modern and reliable A/V and conferencing solutions to support the instructional and administrative functions of the college
• Operate and maintain classroom projectors, computers, digital signage, and A/V equipment in college-managed classrooms across multiple buildings
• Cooperate with Director of Classroom and Conference Technology to anticipate and plan for future A/V needs for the college
• Provide documentation and training on the use of technology (both hardware and software) in classroom and conference spaces in the college
• Troubleshoot and resolve operating system, software, hardware, network, and A/V issues
• Participate in and contribute to IT Partners @ Gies initiatives related to infrastructure and support services
• Provide technical consulting for live events including occasional after-hours and weekends
• Implement and support best practice standards in cooperation with IT Partners @ Gies infrastructure and support services
• Contribute to campus technology initiatives and workgroups that further the mission of the college
• May supervise student worker tasks
  
• Other duties as required and/or assigned by Director of Classroom and Conference Technology

Physical Demands

• Lifting/Carrying : Occasionally carts available for transportation of equipment

• Climbing : Occasionally

Additional Physical Demands

• Able to climb ladders
  
  
• Able to lift up to 40 lbs.
  Specialty Factors

• High school diploma or equivalent.
  
  
• Four (4) years of work experience in IT-related functions such as hardware/software support, programming, network design, network engineering, IT systems integration, or closely related field. College coursework which includes Information Technology (IT), IT Management, Programming, IT systems, or a closely related discipline may be substituted as follows: 30 semester hours equals one (1) year, Associate's Degree (60 semester hours) equals eighteen (18) months, 90 semester hours equals two (2) years, Bachelor's Degree (120 semester hours) equals three (3) years).
  
  
• Demonstrated experience in managing Audio/Video conferencing solutions and equipment, such as projectors, microphones, video cameras, and video conferencing room systems.
  Preferred Qualifications

• Four years of relevant professional experience with demonstrated success in managing technology infrastructure
  
  
• Proficiency in programming and customization of classroom A/V control systems (Experience with Crestron, Q-SYS, Extron, or similar A/V control systems)
  
  
• Experience with AV over IP endpoints
  
  
• Experience with Microsoft Windows-based PCs, Apple laptops and mobile devices, and Ethernet and wireless networks
  
  
• Experience with working as part of collaborative and diverse teams in support of common objectives
  
  
• Experience in technology support in an institution of higher education or equivalent environment
  Crestron, Q-SYS, Extron, or similar A/V control system certification, Level 1 or higher
  Knowledge, Skills and Abilities
  
  • Able to deliver excellent customer service by responding to requests in person, on the phone, or via email in a timely, polite, and professional manner
  • Able to work flexible hours when necessary
  • Able to communicate well and effectively interact with a diverse customer population
  • Able to complete most work with limited supervision, appropriately judging when to seek assistance or guidance from subject experts or management
  Appointment Information
  This is a 100% full-time Civil Service 5031 - Information Technology Technical Associate position, appointed on a 12-month basis. The expected start date is as soon as possible after the search close date. Salary is competitive and commensurate with qualifications and experience, while also considering internal equity. The salary range for this position starts at $60,000. Professional development and other advancement opportunities are also available. This position is not eligible for visa sponsorship.
  For more information on Civil Service classifications, please visit the SUCSS web site at .
  For more information about Gies Business, visit .
  Application Procedures & Deadline Information
  Applications must be received by 6:00 pm (CST) on March 18, 2024 . Apply for this position using the Apply Now button at the top or bottom of this posting. In order to be considered as a transfer candidate, you must apply for this position. Applications not submitted through will not be considered. If required by the position, transcripts or other documentation of credentials are to be provided no later than the first day of employment. For further information about this specific position, please contact [email protected] . For questions regarding the application process, please contact 217-333-2137.
  The University of Illinois System is an equal opportunity employer, including but not limited to disability and/or veteran status, and complies with all applicable state and federal employment mandates. Please visit Required Employment Notices and Posters to view our non-discrimination statement and find additional information about required background checks, sexual harassment/misconduct disclosures, and employment eligibility review through E-Verify .
  Applicants with disabilities are encouraged to apply and may request a reasonable accommodation under the Americans with Disabilities Act (2008) to complete the application and/or interview process. Requests may be submitted through the reasonable accommodations portal , or by contacting the Accessibility & Accommodations Division of the Office for Access and Equity at 217-333-0885, or by emailing [email protected] .
  Requisition ID : 1022570
  Job Category : Technical
  To apply, visit
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  About University of Illinois - Urbana-Champaign

  The University of Illinois at Urbana-Champaign has earned a reputation as a world-class leader in research, teaching, and public engagement. With our land-grant heritage as our foundation, we pioneer innovative research that tackles global problems and expands the human experience. Our transformative learning experiences, in and out of the classroom, are designed to produce innovative alumni who desire to make a significant, societal impact.

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