NexGen IOT Solutions
Location
Plano, TX | United States
Job description
Position: Voice Architect
Location: USA (Remote)
Experience: 10 Years
Expertise in: Voice Networking Technical Troubleshooting Project Management Continuous Learning and Awareness Mentoring and Development
GENERAL DESCRIPTION
This position will support the enterprise voice network at CUSTOMER NAME. The enterprise
voice network is composed of the two PBX systems (Cisco system and a legacy Avaya system) and
associated voice technologies such as call recording call trees PBX consoles Vocera etc. The
enterprise voice network includes a central campus and multiple remote office locations in the State
of Ohio. This position will also work closely with other IS teams to evaluate and implement new
network technologies requiring voice/telephony functionality.
This position will also require being in a 24x7 oncall duty rotation with flexibility in performing
some out of hours and weekend maintenance work.
PRINCIPAL DUTIES AND RESPONSIBILITIES
Job Specific Duties
Education and Certifications
Bachelors degree or equivalent experience.
10 years of applicable work experience.
Analysis
Demonstrates the ability to identify business issues and technical issues.
Determines the information and processes required to solve/resolve both business and
Technical issues.
Develops system design specifications and evaluates systems/products.
Makes decisions and implements a course of action to bring about solutions.
Able to solve moderately complicated problems requiring some independent thinking.
Able to solve complicated problems.
Able to develop creative and innovative solutions using experience and analytical skills.
Able to solve problems that have little or no precedent.
Able to conceptualize design and implement software products in applicable systems.
Able to identify underlying causes when presented with complicated problems.
Ability to integrate several software components and possesses knowledge of
interdependencies and relationships.
Technical Skills
General
Maintains or exceeds the appropriate level of technical competency through training
selfstudy and handson experience.
Stays aware of new technologies as they emerge through industry awareness and
trade magazines.
Voice Networking
Basic connectivity troubleshooting
Ability to configure IP/TDM phones.
Ability to configure voicemail.
Basic PBX switch knowledge station level.
Configure gateways.
Contact Center (PCCEPCTCCentral Scheduling)
OneCall (Intellidesk)
System troubleshooting.
Circuit troubleshooting.
Dial plan implementation.
Inter system routing.
Trunking PRI and SIP.
Traffic analysis.
Dial plan design.
Fluency across all voice technologies/systems
Proactively looks for new technologies
Fluent with interoperability with other enterprise system architecture Video
Unified Messaging etc.
Voice network design new standards that change enterprise functions
Structured Cabling
Horizontal cabling data patching patching cross cuts etc.
Backbone cabling fiber/copper backbones basics.
Familiarity with Master Format Division 27 standards. Implements NCH Division
27 standards on projects.
Ability to update and incorporate new standards into NCH Division 27 standards.
Telecom Room construction implement existing standardized designs.
Create TR designs develop customized solutions vendor management solution
design/processes and systems
Onsite vendor management.
Project Management
Works on project teams.
Plans for and schedules execution of projects.
Determines scope of projects.
Develops and delivers quality project documentation in accordance with PMO
guidelines.
Systems and Customer Support
Attend meetings take notes and complete deliverables assigned.
Lead a single discipline meeting.
Lead a multidiscipline meeting.
Lead a multidiscipline meeting comprised of nontechnical stakeholders.
Responsive to system and customer support needs during and after normal business
hours.
Develops system and customer documentation.
Provides customer education and training.
Maintains and updates systems in conjunction with user and vendor requirements.
Proactively supports systems to guarantee minimal downtime.
Mentoring and Development
Seeks opportunities career development by asking questions and seeking input from
more experienced members of the team.
Educates teammates on network/systems configuration and troubleshooting techniques.
Works with management to set team direction and strategy.
Always available to answer questions and offer suggestions.
Shares expertise freely with outside teams.
REPORTING RELATIONSHIPS
Reports to: Manager of Converged Network Services in Information Services
MINIMUM PHYSICAL REQUIREMENTS
PROJECT MANAGEMENT , ANALYTICAL SKILLS , ARCHITECT , VENDOR MANAGEMENT , EMR , VOCERA
Job tags
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