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Voice Architect


NexGen IOT Solutions


Location

Plano, TX | United States


Job description

Position: Voice Architect


Location: USA (Remote)


Experience: 10 Years


Expertise in: Voice Networking Technical Troubleshooting Project Management Continuous Learning and Awareness Mentoring and Development








GENERAL DESCRIPTION


This position will support the enterprise voice network at CUSTOMER NAME. The enterprise


voice network is composed of the two PBX systems (Cisco system and a legacy Avaya system) and


associated voice technologies such as call recording call trees PBX consoles Vocera etc. The


enterprise voice network includes a central campus and multiple remote office locations in the State


of Ohio. This position will also work closely with other IS teams to evaluate and implement new


network technologies requiring voice/telephony functionality.


This position will also require being in a 24x7 oncall duty rotation with flexibility in performing


some out of hours and weekend maintenance work.





PRINCIPAL DUTIES AND RESPONSIBILITIES





Job Specific Duties



Education and Certifications


Bachelors degree or equivalent experience.


10 years of applicable work experience.



Analysis


Demonstrates the ability to identify business issues and technical issues.


Determines the information and processes required to solve/resolve both business and



Technical issues.


Develops system design specifications and evaluates systems/products.


Makes decisions and implements a course of action to bring about solutions.


Able to solve moderately complicated problems requiring some independent thinking.


Able to solve complicated problems.


Able to develop creative and innovative solutions using experience and analytical skills.


Able to solve problems that have little or no precedent.


Able to conceptualize design and implement software products in applicable systems.


Able to identify underlying causes when presented with complicated problems.


Ability to integrate several software components and possesses knowledge of


interdependencies and relationships.



Technical Skills


General



Maintains or exceeds the appropriate level of technical competency through training


selfstudy and handson experience.


Stays aware of new technologies as they emerge through industry awareness and


trade magazines.



Voice Networking


Basic connectivity troubleshooting


Ability to configure IP/TDM phones.


Ability to configure voicemail.


Basic PBX switch knowledge station level.


Configure gateways.


Contact Center (PCCEPCTCCentral Scheduling)


OneCall (Intellidesk)


System troubleshooting.


Circuit troubleshooting.


Dial plan implementation.


Inter system routing.


Trunking PRI and SIP.


Traffic analysis.


Dial plan design.


Fluency across all voice technologies/systems


Proactively looks for new technologies


Fluent with interoperability with other enterprise system architecture Video


Unified Messaging etc.


Voice network design new standards that change enterprise functions



Structured Cabling


Horizontal cabling data patching patching cross cuts etc.


Backbone cabling fiber/copper backbones basics.


Familiarity with Master Format Division 27 standards. Implements NCH Division


27 standards on projects.


Ability to update and incorporate new standards into NCH Division 27 standards.


Telecom Room construction implement existing standardized designs.


Create TR designs develop customized solutions vendor management solution


design/processes and systems


Onsite vendor management.



Project Management


Works on project teams.


Plans for and schedules execution of projects.


Determines scope of projects.


Develops and delivers quality project documentation in accordance with PMO


guidelines.



Systems and Customer Support


Attend meetings take notes and complete deliverables assigned.


Lead a single discipline meeting.


Lead a multidiscipline meeting.


Lead a multidiscipline meeting comprised of nontechnical stakeholders.


Responsive to system and customer support needs during and after normal business


hours.


Develops system and customer documentation.


Provides customer education and training.


Maintains and updates systems in conjunction with user and vendor requirements.


Proactively supports systems to guarantee minimal downtime.



Mentoring and Development


Seeks opportunities career development by asking questions and seeking input from


more experienced members of the team.


Educates teammates on network/systems configuration and troubleshooting techniques.


Works with management to set team direction and strategy.


Always available to answer questions and offer suggestions.


Shares expertise freely with outside teams.



REPORTING RELATIONSHIPS


Reports to: Manager of Converged Network Services in Information Services



MINIMUM PHYSICAL REQUIREMENTS

PROJECT MANAGEMENT , ANALYTICAL SKILLS , ARCHITECT , VENDOR MANAGEMENT , EMR , VOCERA


Job tags

Full timeWork experience placementRemote jobWeekend work


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