Chick-fil-A
Location
Freehold, NJ | United States
Job description
Drive-Thru Assistant Manager
Job description
We are looking for an innovative, confident, customer service oriented professional who is excited to help lead our growing Drive-Thru production at Chick-fil-A Freehold Township Route 9 North.
Role Summary
The Drive-Thru Assistant Manager has ultimate responsibility for safeguarding the financial success of the drive-thru while maintaining the Remarkable experience of Chick-fil-A Freehold Township Route 9 North. This role has a strong hospitality element, ensuring that the restaurant delivers high-quality food, drink, and customer service. The drive-thru needs to be very fast/efficient but never rushed. The ideal candidate will provide overall leadership and management to the drive-thru operations of the restaurant. This Assistant Manager ensures all drive-thru team members understand all procedures, expectations, and goals associated with the drive-thru.
Requirements/Responsibilities
• Must have 1 year restaurant management experience
• Must work in a high volume fast paced environment
• Proven track record of performance and food handlers license required.
• Managing & Measuring Work: Clearly assigns responsibility for tasks and decisions
• Business Acumen: Knows how business works
• Makes good decisions in a timely manner based on a mixture of analysis, wisdom, and judgment
• Clearly and comfortably delegates both routine and important tasks
• Creates an environment where people do their best work
• Oversees drive-thru operations
• Performs huddles with team to communicate goals
• Assists in controlling food, labor, and paper costs
• Maintains safety and security
• Grows drive-through sales through raising the number of cars served per hour/every hour
• Ensuring cleanliness of window, register area, headset area, iPOS, and iPads
• Evenings and mornings required
Knowledge/Skills/Requirements:
• Associate Degree/BA or equivalent experience preferred.
• Able to lift 40 - 60 pounds on a consistent basis
• Ability to multi-task and work in a fast-paced environment
• Ability to work a flexible schedule, including evenings, weekends, and holidays
• Excellent verbal, written and electronic communications skills
• Servant Leader, team oriented with a passion for people and world-class service
• Possess the ability to manage drive and change
• Drive-Thru: 3 years (Preferred)
How Are You Successful?
• CEM (guest survey module) – measured every 30 days
• Speed of Service = top 50%
• Order Accuracy = top 50%
• Overall Guest Satisfaction = top 50%
• Training and Development – You must possess the ability to train, develop, and motivate team members.
• In order to take the next position in the company, you must be able to backfill your role.
Benefits:
• Competitive Pay
• Daily meals discounts
• Uniforms
• Leadership Development
• College scholarships
• Performance-based raises and promotions
• Sundays off
• Medical Benefits offered
• 401K (Matching)
CHICK-FIL-A STORY
“We should be about more than just selling chicken. We should be a part of our customers’ lives and the communities in which we serve.” Founder of CFA, S. Truett Cathy. Chick-fil-A was founded with the customer and employee in mind. Come join a leader that has changed the fast-casual restaurant business. Be part of our exceptional team in Durham who invests in our employees and your career. At Chick-fil-A, we foster an environment of excellence and create Raving Fans by executing all tenets of Second Mile Service (2MS), Operational Excellence (OE) and Creating Emotional Connections (EC).
Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.
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