Data / Customer Experience Analyst-Hybrid
Location
Vienna, VA | United States
Job description
Are you looking for the next exciting project opportunity with a great company? Our professional recruiting staff at CC Pace is here to support you in every step of the process! We have been in business for nearly four decades and have deep roots in the Washington, DC, metro area. Our direct client relationships with companies in various industries and sizes help us find the right opportunity for our candidates. We offer competitive rates, healthcare & dental, 401k, FSA, LTD, lots of voluntary benefits, and tons of discount perks. Our team is standing by, ready to help you get started today!
Responsibilities: - Gathers requirements to develop user stories that capture the member and product needs.
- Analyzes internal and external insights, data, and marketplace trends to focus on creating value for members.
- Research, identify, and analyze the needs and experiences of our members, who are the purchasers and users of our financial products.
- Perform advanced market analysis across the financial landscape, including emerging trends in member needs, to identify challenges and opportunities.
- Collaborate with team members, stakeholders, and business units across the organization.
- Regularly engage and contribute to the maturity and vision of the product.
- Conduct and facilitate by defining and validating the Definition of Done.
- Proactively sizes business opportunities and potential improvements
- Engages regularly in product team decision-making, being able to push back and propose initiatives based on data.
- Communicate and present findings to leadership and the broader organization, influencing upwards and laterally to drive organizational change and alignment.
- Package strategic and analytical insights into clear, concise, and executive-ready presentations.
- Serve as an agent of change for the open banking product team, looking for new ways to solve problems for members and collaborate as a team.
- Know the key metrics to be measured and how to measure them.
- Produce data-driven analysis using enterprise tools to substantiate hypotheses.
- Conduct competitive reviews and benchmarking.
- Assist with integrating usability studies, user research, and market analysis into product requirements.
- Analyze product usage and other empirical data and how that relates to key member needs to make recommendations regarding product prioritization.
- As a cross-functional team member, apply Agile principles to improve the product and product team continuously incrementally.
- Perform other related duties as required.
Qualifications and Education Requirements: - Advanced analytical and research skills and experience working with data in a highly analytic environment.
- Working knowledge of analytics, user experience design, and business impact.
- Business acumen with the ability to leverage expertise with credibility and impact.
- Effective skill in delivering effective presentations to groups of various sizes.
- Experience analyzing user experience and cost to size impact and opportunities.
- Strong multi-tasking and the ability to meet deadlines.
- Familiar with Agile methodologies/principles (Scrum, XP, Lean, etc.).
- Exposure to working in an agile environment.
- Excellent communication and interpersonal skills.
- Ability to develop and maintain strong relationships across the organization.
- Maintain skills up to date with industry standards.
- Continuous learning with respect to current trends, practices, regulations, and technology in the financial services industry.
Desired Qualifications and Education Requirements: - Bachelors degree in Information Technology, Strategy, or related field.
- Background in Information Technology or Information Security.
- Experience supporting financial products in a financial institution.
- Experience supporting API applications and related connectivity.
- Experience supporting Oauth technology and the bearer token lifecycle.
- Operational experience supporting a data-sharing application with external parties.
- Knowledge of Dodd-Frank Section 1033 relating to data sharing.
- Working knowledge of credit union operations/processes and procedures is a plus.
- Previous experience with Financial Data Exchange is a plus.
- Working knowledge of Open Banking in a Data Provider environment is highly desired.
An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability. EEO IS THE LAW CC Pace invites any applicant and/or employee to review the Companys written Affirmative Action Plan. This plan is available for inspection upon request. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact us.
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