Systems Administrator L2

Location

Dover, DE | United States

Job description

at NTT America Solutions, Inc. in Dover, Delaware, United States

Want to be a part of our team?

As a System Administrator Level 2, you will play a critical role in implementation, maintaining and enhancing the efficiency, security, and reliability of our organization’s IT infrastructure. Works with a team to implement and manage Applications in Windows or Linux server solutions. This position requires a deep understanding of systems administration, strong problem-solving skills, and the ability to work collaboratively with other IT professionals. You will be responsible for managing and troubleshooting complex systems, and servers to ensure optimal performance and availability. The successful candidate will demonstrate strong technical skills, problem-solving abilities, and a deep understanding of enterprise-level systems.

Working at NTT

ESSENTIAL DUTIES & RESPONSIBILITIES

+ Work closely with a group of administrators to understand the existing environment, assist each other with day-to-day operations and help with issues as a team.

+ Install, configure, and monitor operating systems (Windows) and related software applications.

+ Ability to use and operate virtualized environments to support virtualized systems (Windows and Linux)

+ Perform regular system maintenance, including software updates, patches, and security configurations.

+ Troubleshoot hardware, software issues, and provide timely resolution.

+ Monitor system performance, identify bottlenecks, and implement appropriate optimization strategies.

+ Ability to operate existing enterprise storage systems and backup solutions.

+ Troubleshooting and Issue Resolution: Provide timely resolution or escalation to ensure minimal impact to business operations. Document troubleshooting procedures and create SOPs.

+ Change Management: Participate in change management processes, including reviewing and implementing system changes, updates, and enhancements. Assess the impact of changes on system performance, stability, and security. Follow established change management procedures and maintain proper documentation.

+ Work with team to identify and recommend new solutions or enhancements to improve environment, simplify and improve efficiencies.

+ Other duties as assigned.

KNOWLEDGE , SKILLS & ABILITIES

+ Detail oriented and possess the ability to follow detailed and complex instructions to implement or resolve issues accurately.

+ Knowledge of modern operating systems (Windows) and virtualization technologies. I.e. Windows Server 2016, 2019, 2022, VMware vSphere 6.x – 8.x

+ Understand basic networking concepts in relation to Operating systems: subnetting, basic routing and general firewall rule concepts.

+ Experience in administering enterprise storage systems and backup solutions.

+ Experience with cloud platforms (e.g., AWS , Azure)

+ Windows Active Directory/ DHCP / DNS /Group Policy

+ Experience in troubleshooting and problem-solving with the ability to analyze and resolve technical issues.

+ Ability to work independently and collaboratively in a fast-paced, dynamic environment.

+ Effective communication skills, both verbal and written, with the ability to convey technical information to non-technical stakeholders.

+ Collaborate with cross-functional teams to plan and execute IT projects, including system upgrades, migrations, and deployments.

+ Create and maintain documentation, including system configurations, procedures, and troubleshooting guides.

+ Stay up to date with emerging technologies and industry trends to recommend innovative solutions and improvements.

+ Experience or desire to learn automation using standard tools for the respective operating system platform (e.g., PowerShell, per, bash)

EDUCATION & EXPERIENCE

+ Work experience of 5+ years.

+ Experience as a Systems Administrator, with a focus on implementation, and administration.

+ Knowledge of systems, including servers, storage, and virtualization technologies.

+ Proficiency in operating systems (Windows) and associated administration tools.

+ Knowledge of cloud platforms (e.g., AWS , Azure)

+ Troubleshooting and problem-solving skills, with the ability to analyze complex issues and provide innovative solutions.

+ Familiarity with IT security principles, practices, and compliance requirements.

+ Good communication and collaboration skills, with the ability to work effectively in a team environment.

+ Self-motivated and able to work independently with minimal supervision.

+ Relevant certifications (e.g., Microsoft Azure, Windows Server administration, Office 365 and respective applications, VMware Certified) are desirable.

PHYSICAL REQUIREMENTS

+ Primarily sitting with some walking, standing, and bending.

+ Able to hear and speak on a telephone.

+ Dexterity of hands and fingers to operate any required computer keyboard, mouse, and other technical instruments.

+ Able to lift and carry up to 25 lbs.

WORK CONDITIONS & OTHER REQUIREMENTS

+ Remote work with extensive daily usage of a computer.

+ Visit the Data Centers on an as needed basis.

+ Must be willing to work outside normal business hours, including weekends, late nights, holidays, and on-call support.

+ Provide 24 × 7 support as needed.

+ Must be comfortable working in a highly critical, fast paced environment with shifting priorities.

+ Occasional travel may be required.

+ Must possess a current, valid state-issued driver’s license.

This is a remote position that requires reliable internet connection and electricity. A monthly stipend is provided to cover expenses associated with working remotely and use of a personal mobile device, if applicable.

NTT Global Data Centers Americas, Inc. offers competitive compensation based on experience, education, and location. Base salary for this position is $ 85,000 – $ 126,000.

All regular full-time employees are eligible for an annual bonus; payout is dependent upon individual and company performance.

Employees receive paid time-off, medical, dental, and vision benefits, life and supplemental insurance, short-term and long-term disability, flexible spending account, and 401k retirement plan to create a rich Total Rewards package.

Skills Summary

Disaster Recovery (DR), Network Administration, Operating System Concepts, Patch Management Software, Scripting, Server Management, Troubleshooting, User Management, Virtualization Technology

What will make you a good fit for the role?

Workplace type :

Remote Working

Equal Opportunity Employer

NTT is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category

Is innovation part of your DNA ? Do you want to enable a connected future for people, organizations, and society?

Join our growing global NTT family and you’ll be part of the world’s largest ICT company (by revenue). We’ve combined the capabilities of 28 remarkable companies to become one, leading technology services provider. Together, we help our people, clients, and communities do great things with technology to create a more secure and connected future.

We employ 40,000 people across 57 countries. By bringing together the world’s best technology companies and emerging innovators, we work together to deliver sustainable outcomes to businesses and the world. Innovation is part of our DNA . We believe it’s key to what makes us different. So, we strive to move forward, challenge the status quo, and drive excellence through the technologies we integrate and the services we deliver around the world. The result is connected cities, connected factories, conn

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Salary