United Bank
Location
Parkersburg, WV | United States
Job description
The Product Analyst is responsible for production of reports used to measure and monitor the efficiency, accuracy, volume, profitability, security, risk and/or timeliness of assigned products and services, and/or the first-line support of selected products, including the assistance of internal and external callers in service implementation, troubleshooting, and routine maintenance. The incumbent will draft and/or update procedures used within assigned departments and assist in the gathering of information needed to document compliance with policies and procedures for audit or bank examinations. S/He may assist with project administration or contribute as part of a larger project team.
RESPONSIBILITIES:
Produces assigned reports in a timely and accurate fashion. Identifies and recommends improvements in the accuracy and efficiency of the reporting process.
If so assigned, provides first-line support for callers (internal and external) related to the delivery and administration of assigned products. First-line support includes, but is not limited to, answering routine inquiries, performing basic maintenance functions, and/or assisting the caller with system access issues.
May assist in the testing and implementation of system and procedural changes, especially with respect to the documentation of said changes and test results; sometimes assists with administering projects within the assigned product or service area or contributes on behalf of that product or service in larger projects.
Assists management in maintaining complete and accurate records needed to document production and demonstrate compliance with audit and regulatory requirements.
Reviews user materials for assigned products, including manuals, training programs, and release notes, to become more familiar with product capabilities and to advise Operations management when changes may be needed to United Bank processes, procedures, communications, etc.
At least one year of banking experience with an emphasis in Operations OR a college degree in Business, MIS, or a related field.
Demonstrated proficiency with Microsoft Office products, especially Excel.
Close attention to detail and an aptitude for assembling data from multiple sources into useful management information; the ability to recognize a disparity in data and mark it for further investigation.
Experience working successfully in a structured environment with policies and procedures.
Evidence of communication skills sufficient to create and/or interpret operating procedures; ability to communicate professionally with service partners and customers via telephone and e-mail.
Potential to understand workflows and system requirements to the degree necessary to write procedures, generate reports, and/or provide first-line support to customers and service partners.
KEY COMPETENCIES:
Collaboration – working effectively with others in the organization outside the line of formal authority (such as peers in other units or senior management) to accomplish organizational goals and to identify and resolve problems.
Communication – expressing ideas effectively in individual and group situations; adjusting language or terminology to the characteristics and needs of the audience.
Learning and Growth – accumulating and integrating technical and professional skills/knowledge in job-related areas to improve personal and departmental performance.
ESSENTIAL FUNCTIONS:
Sitting for extended periods of time.
Sufficient dexterity of hands and fingers to efficiently operate a computer keyboard, mouse, and other computer components.
Ability to converse and exchange information with all levels of staff within organization.
Ability to observe, perceive, identify, and translate data
At United, we value all of the relationships we have built since 1839. We are committed to providing each relationship with an unmatched level of service. While we offer competitive products, services, rates, and technology, the level of service we provide and our commitment to building relationships is what sets us apart from our competitors. Our 211 full-service banking offices and 15 loan origination offices in West Virginia, Maryland, Virginia, Ohio, Georgia, Pennsylvania, North Carolina, South Carolina and Washington, D.C. are each built on customer service and commitment to the community. United is backed by a history of safe, sound and secure banking practices that have allowed us to navigate through decades of changing economic environments. Because of this, our employees, customers, shareholders and communities can rely on us to be their banking partner for decades to come. At United, our strength is our people, and we are committed to nurturing an inclusive culture that is reflective of the communities we serve; celebrates diversity of thought, backgrounds, and experience; promotes respect and a shared purpose; and aligns with our core values. Member FDIC. Equal Housing Lender. Equal Opportunity Employer.
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