Location
New London, CT | United States
Job description
We are excited to announce an exceptional career opportunity on site in Cheshire, CT and invite you to consider joining our dynamic team as an Account Manager. This role is crucial for ensuring customer satisfaction, conveying our company's value proposition, and the growth and continuity of our services. If you are a proactive and customer-focused professional with a proven track record in sales and account management, we want to hear from you.
Key Responsibilities: - Customer Needs Analysis: Work closely with our active customers to understand their unique needs and translate those needs into product recommendations that align with their objectives.
- Sales Growth: Identify new sales opportunities for current customers. This includes advising customers on expiring support or maintenance contracts, pricing, and new service offerings. Cross-selling and up-selling services and solutions to existing accounts is a significant part of this role.
- Quota Achievement: Consistently meet or exceed assigned sales, account retention, and profitability goals and quota
- Customer Communication: Effectively utilize phone, email, events, and outbound marketing campaigns to maintain open lines of communication with our clients.
- Customer Advocacy: Act as a customer advocate for escalations and inquiries, whether they are internal or external.
- Service Requests: Obtain service and product requests from customers and ensure timely responses and initiation of processing.
- Presentations: Conduct onsite or online presentations showcasing our services and products to active customers.
- Collaboration: Collaborate with our sales team to develop proposals, quotes, and responses to Requests for Proposals (RFPs). You will also be responsible for onboarding and maintaining new assigned customers.
- Expectation Management: Effectively communicate the features and benefits of our solutions and manage customer expectations throughout the account lifecycle.
- Documentation: Maintain in-depth product knowledge and ensure complete and accurate documentation of customer interactions, service tickets, and sales enhancement opportunities.
- Relationship Management: Build and maintain positive, long-term relationships with customers to provide them with the best possible service and peace of mind.
Additional Duties and Responsibilities: - Actively participate in weekly sales meetings.
- Develop in-depth knowledge of our service catalog and how it addresses customer needs.
- Follow documented internal processes and procedures related to your role.
- Attend trade shows and marketing events as required.
- Maintain a positive attitude and a 'how can we' approach toward challenges.
- Be creative when necessary.
- Report liability situations to your supervisor in a timely manner.
- Practice integrity, reliability, and honesty in all business transactions.
- Successful track record selling relevant technical products and/or support.
- Demonstrated ability to manage customer expectations and close the sales process.
- Proven success in developing and maintaining client relationships with a 90% or higher client retention rate.
- Strong consultation skills and a genuine enjoyment of working with customers.
- High energy, drive, and strong interpersonal and presentation skills.
- Proficiency in general office applications.
- Exceptional written and verbal communication skills.
- Strong organizational and customer service skills.
- The ability to multi-task and adapt to changes quickly.
- Highly proficient typing skills for quick and accurate data entry.
- Self-motivated with the ability to excel in a fast-paced environment.
Preferred Education and Experience: - A Bachelor's degree (BA/BS), preferably in marketing, advertising, business management, or a related field, or equivalent experience.
- 1-5 years of sales or customer relations experience.
- Familiarity with medical/dental office operations is a plus.
Position Details: - Location: On site in Cheshire, CT/ some travel to customer sites
- Compensation:$60- 64K base + performance based quarterly bonus up to 80K OTE, medical and dental benefits included.
- Fun working environment and culture.
- Opportunities for advancement.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability, or veteran's status.
Applicants with a disability or a disabled veteran may request a reasonable accommodation if he/she is unable or limited in his/her ability to access job openings or apply for a job on our website as a result of his/her disability. The applicant may request reasonable accommodations by contacting us at 317.661.1740.
Job tags
Salary
