Salesforce Project Manager

Location

Long Island City, NY | United States

Job description

Title: Salesforce Technical Lead

Location: USA

About Us:

Wipro helps customers improve Worker & Customer experiences with outcome-oriented consultants who bring the latest digital thinking and unmatched cloud experience. We create actionable strategies that deliver results quickly, and help organizations adapt to a new experience-driven era. We deliver results quickly by harnessing the power of thousands of pre-built solution accelerators. Wipro is a trusted partner to some of the world’s largest brands, including YP, Cardinal Health, Coca-Cola, eBay, Facebook, Home Depot, Sony PlayStation, Moen, and IBM.

Role Purpose

The purpose of the role is to manage delivery of a project driving operations and delivery governance, ensuring right talent supply chain to optimize customer satisfaction and cost of delivery

Do

1. Delivery Management
   1. Ensure seamless delivery of the projects
      1. Deploy optimum project delivery structure post transition/ migration phase by evaluating the budget, costs, risks and staffing requirement
      2. Create quarterly project charter with well-defined weekly project trajectory as per the project specifications & requirements and ensure 100% adherence in terms of schedule, quality, efforts and costs

• Ensure 100% compliance to Project SLA?s, information security protocols and etc (all customer?s contractual obligations)

1. Monitor and take appropriate actions on internal and external audit findings to ensure no major non-compliance/ deviation from the SLA
2. Liaise between customer and internal technical delivery team to drive project health by adhering to organizational norms of project metrics
3. Drive various project related audits like quality, customer, ISO etc and ensure zero non-compliance

• Conduct periodic cadence with the quality team to take proactive measures to resolves issues/ possible escalations
• Conducts periodic cadence with Workforce Management Group (WMG) to ensure 100% fulfillment as per the program/ project requirement

1. Regularly audit quality (QA) status of delivery and engage QA team to ensure adherence to Quality Assurance standards and processes
2. Maintain project structure in Confluence & SAP in line with prevailing business requirements and norms
3. Ensure expected ramp down (ERD) compliance as committed in MSA

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law. Any complaints or concerns regarding unethical/unfair hiring practices should be directed to our Ombuds Group.

Salesforce App Building

Job tags

Salary