Thompson Tractor Company, Inc.
Location
Montgomery, AL | United States
Job description
The Shop Clerk will report directly to the branch Service Manager and will be responsible for supporting all branch Service Department personnel through detailed handling of a variety of administrative duties including handling incoming calls, opening and closing work orders, adjusting time on work orders, producing reports for Service Management, and other duties not specified.
- Handle incoming phone calls to the branch
- Take and deliver messages to branch personnel
- Effectively communicate with Service Department Personnel to address customer needs
- Open and properly segment work orders applying correct codes and tax information
- Handle closing of Work Orders in a timely fashion
- Adjust Service Technician time when necessary
- Obtain purchase orders from customers as required
- Generate purchase orders for the service department
- Produce reports for Service Management as required
- Other duties assigned by Service Management
Job tags
Salary
