Location
San Francisco, CA | United States
Job description
Position
Client Advisor
B V L G A R I is seeking a Client Advisor for our Boutique. The Client Advisor is responsible for acting as a Brand Ambassador and delivering an exciting and memorable customer experience. Creating, stimulating, and maximizing sales opportunities to achieve store sales and profit targets and provide excellent client service.
Essential Duties :
- Welcome all clients/prospects entering the store for whatever reason (browsing, purchasing, after-sales), provide extraordinary service, and always have the client leave a remarkable impression!
- Contribute to the store and service KPIs achievement through a proactive and consistent commitment to achieve the sales budget monthly and annually.
- Manage the sales process as per delivery standards (from Welcome to Packaging), ensuring the proper application of selling techniques to deliver a UNIQUEshopping experience.
- Convey the warm Italian hospitality mindset through each step of the interaction with the client.
- Listen empathetically to understand and adjust to client's needs, providing customized advice.
- Establish and develop relationships with existing clients and engage new customers to Bulgari.
- Perform all CRM one-to-one activities as per Store Manager indications, including CRM AFSS.
- Communicate with management about opportunities to develop community relationships and explore potential events to increase brand awareness and customer loyalty among new and existing clients.
- Assist and provide exceptional service to clients with any After Sales need (exchanges, returns, repairs)
- Manage morning set-ups for the store and ensure perfect execution of Visual Merchandising guidelines. Manage breakdown after the store closes.
Profile
Key Competencies:
- At least three years of experience in luxury retail or with luxury products.
- Proactive selling and negotiation skills
- A second language skill would be a plus.
- Attention to detail, good organizational skills, priority setting, and personal accountability.
- Must work retail hours – Weekdays and Weekends, Evenings & Holidays
- Ability to lift a certain amount of weight – up to 25 pounds
- Knowledge of Microsoft Office programs: Excel, Word, PowerPoint, and ability to acquire some expertise in Store operation applications (Beanstore, SalesForce, SAP)
- Exceptional Team Player
Additional information
What we offer:
The total compensation package for this position may also include other elements, including a full range of medical, financial, and other benefits (including 401(k) eligibility and various paid time off benefits), dependent on the position offered. Our
Bulgari is an equal - opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex (including pregnancy), sexual orientation, gender identity, national origin, genetic information, creed, citizenship, disability, and protected veteran or marital status.
Job tags
Salary
