Amaze Systems
Location
York, PA | United States
Job description
Hello
My name is Rahul Sharma and I am a Staffing Specialist at Amaze Systems Inc.. I am reaching out to you on an exciting job opportunity with one of our clients
Role – Desktop Support with Strong MAC Experience(W2)
Location – NY , York Avenue, 10021 (Onsite day 1)
JD:
· Perform Installs, Moves, Adds and Changes (IMACD’s) of hardware and software
· Become familiar with company’s infrastructure, key contacts, and escalations procedures as relates to other teams in the business
· Lead team of EUS onsite and take care of SLA management.
· Demonstrate outstanding understanding and communication skills when working with clients
· Perform break-fix support for a wide range of hardware, software and mobility issues
· Perform Backup Tape rotation and tape Library management.
· Perform server reboot as per requirement and coordinate with other team
· Mounting cartridges in cartridge libraries.
· Knowledge of popular operating systems, software applications, and remote connection systems.
· Sales support during business hrs. and outside business hrs. ( weekends, holidays)
· Supporting user needs related to desktops, laptops, mobile devices, printers, VOIP phones and the like for both in office and home/remote office needs
· Provisioning, configuring, delivering, and setting up equipment, ensuring proper functionality and connectivity of all devices, and participating in equipment moves and changes
· Working in concert with internal IT teams to ensure the highest level of service delivery to user community
· Responsible for managing the desktop image, upgrades, security patching, and configuration and testing necessary to ensure environment works effectively
· Installing and maintaining hardware and computer peripherals.
· Installing and upgrading operating systems and computer software.
· Troubleshooting and maintaining Mobile Devices.
· Proven work experience with SCCM/Intune – Good to have
· Mobile Device Management - Good to have
· Mac OS knowledge - Good to have
· Experience with endpoint management software platforms, desktop provisioning technologies and PXE
· Proficiency with Windows printing and scanning operations, including installation and support of network and office devices
· Proficiency with mobile devices, including enterprise software activation, troubleshooting and support
· Strong customer service and communication skills
· The ability to work in a fast paced environment, coordinating workflow and multiple tickets/tasks
Preferred Skills and common tasks on the job
· Experience-based Windows 10 support and Apple Devices
o BitLocker encryption
Thanks &Regards
Rahul Sharma | Talent Acquisition Specialist Amaze Systems Inc
USA: 8951 Cypress Waters Blvd, Suite 160, Dallas, TX 75019
Canada: 55 York Street, Suite 401, Toronto, ON M5J 1R7
D: +1 (669) 305-7610
E: [email protected] |
Job Type: Contract
Pay: $18.00 - $22.00 per hour
Schedule:
Work Location: On the road
Job tags
Salary
