TeamLogicIT
Location
Park County, MT | United States
Job description
Role: Remote Services TechnicianOur primary geographical support area spans from Boston and its surrounding communities to the New Hampshire border.
EXPERIENCE AND SKILLS REQUIRED
Candidates must have an understanding of troubleshooting the client and server operating systems outlined in the Main Job Tasks & Responsibilities section below.
Candidates must be team players with excellent communication skills and possess the ability to manage and research their assignments independently. The ideal candidate will have a nurturing personality and the desire to help in the mentoring of their fellow technicians and engineers when they can fill in knowledge gaps on the team.
Candidates must have the ability to also work collaboratively when called upon to do so.
Candidates must be comfortable working in a fast-paced and high energy environment that keeps up with the latest technological trends.
Candidates must possess strong decision making and problem-solving abilities.
Candidates must possess exceptional organizational skills and the ability to handle multiple tasks concurrently.
Candidates must be reliable and punctual.
MAIN JOB TASKS & RESPONSIBILITES
Provide exceptional customer service and technical expertise on inbound calls and tickets generated by our customers.
Troubleshoot issues relating to:
Windows domains and workgroups
Windows networking (mapped network drives, shared folders, printers, etc.)
Active Directory
User profile creation and modification
Group Policy Objects
LAN/WAN connectivity
Firewall Configuration (VPN, port forwarding, etc.)
Onsite Exchange and hosted Exchange environments (Office 365, Google Apps)
Hardware diagnostics (servers/workstations/laptops)
Microsoft Office Suite (2007-2016)
Windows 7/10
Windows Server 2008 / 2012 / 2016 / 2019
macOS
Android / iOS mobile OS support
Third party applications with the assistance of the vendors support staff.
Perform support remotely to our managed services customer using our remote monitoring and management tools.
Log time entries and notes for support and maintenance performed using our PSA.
Provide customers with timely written and oral updates regarding their support cases.
Update and maintain customer information in our documentation system as changes in their environment occur.
Create or update documented policies and procedures for the use of technical staff when new issues occur that may impact multiple users.
Participate in our on-call rotation.
Job Type: Full-time
Job Location: Woburn, MA
No recruiters please!Required Experience:
Associate’s Degree and 3-5 years of industry experience.
Experience Preferred:
5+ years of industry experience.
Certifications Preferred:
Google IT Support Professional
CompTIA A+
CompTIA Network+
CompTIA Security+
MCDST
MCSA
Required license or certification:
Driver’s License
Job tags
Salary
