ESI Group North America
Location
Farmington Hills, MI | United States
Job description
Be part of a global team working on exciting projects in virtual prototyping solutions. ESI North America offers competitive salaries and benefits, modern well-equipped offices, and hybrid work flexibility. Apply today and join an innovative technical company with great employees!
Please let us know if you have questions regarding the application process or require assistance or an accommodation. EOE Male/Female/Disability/Veteran
JOB PROFILE
The ideal candidate will have a B.S. or M.S. in Mechanical Engineering or related field with at least 1 to 5 years of high-level technical customer support experience in Vibro-Acoustics.
REQUIREMENTS
MISSION & RESPONSIBILITIES
The Support Engineer is a new role that has evolved through ESI Group's transformation. You will be part of the Adoption Team within our Customer Success organization.
Your focus will be to ensure that our customers receive excellent first-line product support by being curious about both what the customer is trying to achieve and understanding the customer's problem. You will be a link between the customer and our technical teams, which include product development and professional services.
You will help ESI to ensure that we support current customer Master Agreements and take advantage of our internal processes - all the while being the voice for our customers. Your duties and responsibilities will include but not be limited to the following:
ABOUT THE COMPANY
ESI Group is a pioneer in virtual prototyping solutions since 1973 and a key player from the industrial to digital transformation. We are present in more than 20 countries and employ over 900 high-level specialists globally. Our customers include industry leaders from the Automotive, Heavy Machinery, Aerospace and Energy Sectors. Learn more at
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