Vector Consulting, Inc
Location
Harrisburg, PA | United States
Job description
Our government client is looking for an experienced Business Analyst/ Application Support Analyst on a hybrid 9+ months renewable contract role in Harrisburg, PA.
Position: Business Analyst/ Application Support Analyst
OBJECTIVES OF ENGAGEMENT:
The primary objective of this engagement is business analysis and level one and two support of systems and processes critical to providing agency program services.
- Conduct daily systems monitoring and analysis to maximize effectiveness and troubleshoot problems.
- Confer with various technical teams and customer representatives to ensure solutions conform to customer and technical support specifications.
- Create and maintain technical process and system documentation as needed.
- Ensure deliverable compliance with the agency standards and procedures.
- Participate in various business and technical sessions and meetings.
- Maintain technical skills and knowledge required to support agency program systems.
- Complete weekly timesheet reporting in Vector VMS by COB Friday.
- Provide status reporting conforming to intervals and standards mandated by the Applications Developer Administrator.
OPERATIONAL REQUIREMENTS
The selected contractor must be familiar with the agency program and a variety of the IT technologies and methodologies. They will have proven experience in support, testing, and experience with a variety of old and new Microsoft software technologies. They will work with the agency, technical support and a variety of other agency teams to define needs, analyze problems, recommend solutions, and provide the level of support required to maintain consistent, quality level service.
In addition, specific work items for the contractor are:
- Provide ongoing level one and two support for agency systems, including system error monitoring and resolution.
- Create and execute unit tests for software development efforts associated with new and existing Pennsylvania agency systems.
- Create and maintain system help documentation to support ongoing goals related to user self-service and system training initiatives.
- Support the agency ADA in ongoing planning and support activities related to upcoming agency system releases.
- Participate in business and system knowledge transfer sessions related tothe agency system.
- Create documentation that will become part of the agency Support knowledge center for onboarding support staff.
- Utilize Azure DevOps for SDLC reporting and workflow.
CONTRACTOR REQUIREMENTS
This position requires a high degree of business and technical knowledge, skill, leadership, dedication, and ability to take initiative. Ability to ramp up quickly and perform independently is essential. Familiarity and experience with the agency program is highly desired.
Required Skills and Experience
About Vector:
Vector Consulting, Inc., (Headquartered in Atlanta) is an IT Talent Acquisition Solutions firm committed to delivering results. Since our founding in 1990, we have been partnering with our customers, understanding their business, and developing solutions with a commitment to quality, reliability and value. Our continuing growth has been and continues to be built around successful relationships that are based on our organization's operating philosophy and commitment to ** People, Partnerships, Purpose and Performance - THE VECTOR WAY
Celebrating 30 years of service
Job tags
Salary
