The Plaza Hotel Pioneer Park
Location
El Paso, TX | United States
Job description
Overview
Opportunity: IT Support Specialist
Provide technical support and resolution for IT support team via remote control, telephone, and desk-side support. Manage SLAs via ticketing system, contribute to technical knowledge base, and work with department managers to support projects and operational needs.
Potential Career Path
System Analyst - Systems/Network Administrator – Department Manager
Essential Job Functions
- Provide timely, courteous, and efficient customer service to internal and external users via telephone, remote control, and desk-side support.
- Track work in Incident Management software and contribute to technical knowledge base and documentation
- Maintain IT support processes in compliance with Sarbanes-Oxley.
- Perform installation of new desktops/laptops, including upgrades or installations of software in existing environment.
- Comply with standards of service established by IT to ensure quality customer service.
- Be available to work outside established schedule as needed to meet critical deadlines.
- Actively participate in special projects as assigned.
- Follow sustainability guidelines and practices related to HHM’s EarthView program.
- Practice safe work habits.
- Perform other duties as requested by management.
Position Requirements
- Associate’s degree or equivalent experience.
- 3+ years professional IT experience
- Strong technical skills in troubleshooting networks, systems, and software issues via remote control and telephone.
- Self-directed with a superior customer service skills.
- Able to prioritize and resolve issues based on severity and necessity
- Able to expertly manage and prioritize multiple technical issues and manage projects simultaneously.
- Hospitality PMS/POS system experience preferred.
- Hospitality Technologies experience preferred.
Work Environment and Context
- Required to sit for extended periods, lift up to 50 pounds, bend, reach, use hands and fingers to operate keyboard.
- Work schedule varies and may include extended work hours and work on evenings and weekends.
What We Believe
People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It
About Us
This property is a part of the Echelon Luxury & Lifestyle division of HHM Hotels.
HHM Hotels is proud to be an equal-opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law.
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