Customer Service / Dispatcher
Location
Leesburg, VA | United States
Job description
Pack Rat Hauling is looking for a customer service representative/dispatcher to join our team in our Leesburg office. This person will drive customer satisfaction by fielding inquiries, act as a fleet dispatcher, and maintaining extensive product knowledge.
The ideal candidate has a customer-first mindset and aims to deliver high-quality service in every customer interaction.
Responsibilities:
- Manage inbound customer communications - Answer incoming calls and emails to address customer questions, requests and issues.
- Consult on customer success - Advise customers on how to successfully leverage the service based on their unique needs.
- Maintain working product knowledge - Act as a product expert to ensure information given to customers is accurate, up-to-date and strategic.
- Scheduling and dispatching drivers, work crews, vehicles or equipment to appropriate locations according to predetermined schedules, customer requests or immediate needs.
- Using telephones to contact employees
- Speaking with supervisors or customers to resolve problems, requests for services or equipment
- Preparing daily work such as schedules
- Preparing work orders for crew or receiving work orders from work crews
- Being in charge of communications within company assigned territories
- Keeping and organizing work requests, customer requests, completed work requests, charges for work performed, expenses for services performed, inventory records and other information
- Excellent communication skills to collaborate with others under any type of condition
- Excellent clerical and organizational skills to keep track of schedules, routes and personnel
- Knowledge of computers for scheduling and other dispatching duties
- Ability to multitask with different, and sometimes conflicting, events happening at the same time
- Ability to work under stress and remain calm and to calm other people during rapidly changing circumstances
- Ability to relay information in a fast-paced environment
- Clerical and Recordkeeping duties as needed throughout the day
Requirements:
- High School Diploma
- Previous customer service and dispatching experience required.
- Excellent written and verbal communication skills
- Ability to address complaints and issues with effective solutions and a positive attitude
- Passion for delighting customers with above and beyond service
- Excellent time-management and prioritization skills
- DISPATCH EXPERIENCE REQUIRED
Starting Rate of Pay $22 per hour
About Pack Rat Hauling:
Pack Rat Hauling is the number one junk removal, cleanouts and dumpster rentals service that serves Northern Virginia including areas such as Leesburg , Reston , Bluemont , Purcellville , Round Hill , Winchester , and more. Pack Rat Hauling offers a full line of residential junk removal , commercial junk hauling , demolition , property cleanup, recycling general labor services, and a variety of different sized dumpster rentals.
Pack Rat Hauling benefits include:
Paid Time OFF
Paid Sick Days
Health Insurance Reimbursement
401K Retirement
Job tags
Salary
