KOHLS
Location
San Antonio, TX | United States
Job description
Collections Representative Kohl’s is immediately hiring full-time Collections Representatives to join our team! Be part of a team culture that values diversity and inclusion, works hard to help each other succeed, and celebrates each other's wins to deliver a best-in-class experience for our customers. This is a hybrid role that requires the ability to work from home. Starting Pay $18.00-$21.00 based on experience Kohl’s associates receive great perks, such as: • Medical, Dental, Vision Insurance (and more!) • 401k with company match and Flexible Spending Accounts • Onsite Wellness clinic (SAT only- free for all associates and their family members) • Education benefits via Guild • 15% associate discount, with pop ups to 35% during associate appreciation sales The Collections Representative is a key member of the Kohl’s team, responsible for: • Support inbound and outbound calls to customers in an attempt to bring their Kohl’s Card account current. • Build strong customer relationships by delivering excellent customer experience • Actively listen to customers’ needs and appropriately communicate a resolution • Deliver consistent customer experience for one or more lines of business through attention to detail and creative problem solving • Resolve customer concerns, including Kohl’s charge inquiries and payments, and collections on early to advanced levels of delinquency • Utilize advanced negotiation techniques and partner with past due customers to establish acceptable payment arrangements •
Job tags
Salary
