Location
Hackensack, NJ | United States
Job description
The role of Community Manager is a leadership position, which reports directly to both the Residential Leasing Supervisor and the Property Manager.
- Supervise the on-site Leasing staff. Coordinate schedules, coverage, provide training and coaching, and handle performance issues in consultation with HR.
- Manage the day-to-day operations of the Leasing function.
- Responsible for reporting all Leasing updates. Maintain all reports (Vacancy List, Vacancy Book, MRI, Traffic Reports, and Competitor Pricing Reports).
- Responsible for Lease generation and accuracy.
- Communicate regularly with Management via meetings and reports.
- Advise on Leasing and revenue performance. Offer ideas for generating additional revenue.
- Monitor and solicit good reviews. Report Resident Satisfaction metrics to Management.
- Responsible for Advertising and Social Media.
- Follow through on all Leasing and Resident retention initiatives.
- Proactively forecast all aspects of the Leasing function, including: pricing, specials, knowing the competition, visit new properties in the area, etc.
- Supervise the Residential Services Coordinator and Concierge staff. Coordinate schedules, coverage, provide training and coaching, and handle performance issues in consultation with HR.
- Work cooperatively with the building’s Maintenance Supervisor and the Property Manager. Learn the building, common maintenance issues, and how they can be resolved.
- Oversee and organize monthly Resident events. Coordinate the logistics while collaborating with all necessary departments.
- Primary liaison to the community. Responsible for all communications.
- Handle Resident relations. Manage difficult issues, Resident concerns, and administer/enforce Community policies and rules.
- Manage Resident amenities.
- Always has a critical eye on the property (landscaping, parking lot, common areas) and assures the Community always looks its best. Takes the lead to make changes or improvements when necessary.
Requirements:
- Previous residential leasing or community manager experience
- Go getter – self starter
- Poised and Professional
·Strong written and verbal skills
·Proficient in Excel
- Real Estate License a plus
Job tags
Salary
