Location
Lake Mary, FL | United States
Job description
Summary
Leading collections company in the
Central Florida region (Lake Mary, FL) is in immediate need of
Collection Specialists . Please read through the job descriptions below and if you feel it matches up well with your experience, please do not hesitate to apply with your most up-to-date resume.
Duties & Responsibilities - Responsible for negotiating payment on past due auto loans
- Conduct outbound calls and verifies information on every account
- Process payments from customers by phone
- Work with department managers to keep abreast of new products and services.
- Handle customer complaints with integrity and poise and take or refer the complaining customer to the appropriate individual for further communication
- Elevate calls that cannot be resolved or are outside of the payment arrangement limit to the Supervisor vector (payment arrangement level for Collector 1 is set at 20 days as long as the payment is not past the end of the month)
- Set follow-ups on accounts to ensure that customers are called again should their arrangements be broken
- Possess the basic understanding of all collection policies, procedures and FDCPA laws
- Must follow all monitoring guidelines including mentioning that the call may be monitored of recorded for quality assurance on every call
- Will get basic understanding of the computer programs utilized by the center
- Bilingual (Spanish and English) is a major plus!
Qualifications & Requirements - 1-2 years experience with Collections or Customer Service primarily over the phone (Including Stable work history)
- Extensive communication skills both verbal and written required
- Proven negotiation ability
- Competent technical experience with computers; including Word, Excel, PowerPoint, and Outlook
- Bi-Lingual strongly preferred.
- Must be able to pass credit check and background check
Job tags
Salary
