Customer Service Representative - Biotechnology Equipment Manufacturer - Base Salary to 70k/year - Annapolis Junction, MD
AllSearch Professional Staffing
Location
Annapolis Junction, MD | United States
Job description
Customer Service Representative – Biotechnology Equipment Manufacturer – Base Salary to 70k/year – Annapolis Junction, MD
- Our client is a family-owned laboratory and biotechnology equipment manufacturer offering a variety of products used in laboratories and life science organizations. With three main product lines, including shakers, bioreactors, and bioprocess software, this company continues to be an industry leader for cell and enzyme development.
- Our bio-tech equipment manufacturer is looking to add a Customer Service Representative (internally titled Customer Service Specialist) to their Bioreactor Division. This person will play an active role in providing customer service as customers call in with questions relating to troubleshooting, order processing, and order tracking as it pertains to their Bioreactor product line.
- This role is an in-office position – residing at their HQ facility in Annapolis Junction, MD.
Responsibilities:
- Process and Track customer orders for bioreactors and related parts
- Maintain inventory level for bioreactor parts
- Provide superb customer service to customers/clients who call in
- Assist with questions relating to troubleshooting, part identification, order tracking, etc.
Qualifications:
- Bachelor’s Degree in Biotechnology, Bioengineering, or related life sciences field
- Minimum 2+ years’ experience working in biotech or related field; ideally would have previous experience working with bioreactors
- Minimum 2+ years’ experience working in customer service within biotech or life sciences industry
- Efficient time management skills
- Good written and verbal communication skills
- Familiarity with ERP and CRM systems
Compensation for this role includes a base salary up to 70k/year. Our client offers a standard benefits package including medical benefits, PTO/vacation, and 401k with company match.
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