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Guest Relations Specialist


TriCore Reference Laboratories


Location

Albuquerque, NM | United States


Job description

Job Summary

Responsible for providing exceptional administrative support as a crucial component of ensuring the smooth and efficient operation of front lobby interactions.  Initial point of contact for all customers, clients, employees and visitors, making this role critical to the success of creating a positive first impression.  High energy and personable individual who can multitask while maintaining professional and courteous communications with all interactions. Will be responsible for coordinating corporate travel functions, to include but not limited to hotel scheduling, coordinating car rentals and flight arrangements.  Provide administrative support in some or all of the following functional areas:  Multi-Outlook calendar management, badge system, invoicing, fleet car management, credit card reconciliation, HRIS functions.

-Greets visitors promptly with the goal of creating a positive first impression.
-Maintains effective professional and courteous communications with the public, patients, and staff.
-Appointment calls and scheduling as needed by clients, guests and staff.  
-Responds to inquiries about the organization, services, and general procedures.  Able to direct questions or concerns to relevant department or staff member.
-Maintains strict personal and professional standards by limiting personal conversations and phone calls in a public setting.
-Responds to requests by outsides agencies, employers, creditors, etc. for all employment verifications.
-Responsible for HCM supply orders. Review pricing to ensure that supply needs are in line with departmental budget. Recommend alternatives where applicable.
-Process monthly TriCore service awards. Responsible for monthly processing and distribution of service pins, including ordering supplies and maintaining supplies of pins.  
-Responsible for badge system and database including making new badges for employees, temporary staff, contractors, students, etc. Review database quarterly for maintenance and updates.
_Travel center coordination for individual and group travel arrangements:  hotels/cars/flights.
-Fleet car management, to include reservations and maintenance of frequent driver status for active employees as needed.
-Timely processing of monthly invoices and credit card reconciliation.
-Assist with HCM and Executive administrative functions to include, but not limited to: scheduling meetings, taking minutes, prepare general correspondence, reports, mailings.
-Coordination with security team for front desk coverage needs.  To include breaks, meals, PTO, etc.

The above statements describe the general nature and level of work being performed by individuals assigned to this classification. This is not intended to be an exhaustive list of all responsibilities and duties required of personnel so classified.

Minimum Qualifications

MINIMUM EDUCATION:
-High School diploma or equivalent.

MINIMUM EXPERIENCE:
-Minimum two (2) years of relevant experience.

OTHER REQUIREMENTS:
-Experience with a multi-line phone system.
-Excellent interpersonal and communication skills.
-Proficient in Microsoft Word, Excel and Outlook.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

 


Job tags

Full timeTemporary workFor contractorsLocal area


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