Location
Fond Du Lac, WI | United States
Job description
Description
Culture Highlights!
- Hiring anywhere in Wisconsin (statewide only).
- Flexible work environment - work from where it's most convenient, home or office.
- Flexible work model - flex your time to blend work and life to fit various lifestyles/needs.
- 9 paid holidays, and 3 additional floating holidays (pro-rate applies).
- Volunteer in your community - 24 hours awarded annually.
- Professional Development - internal and external learning and development opportunities.
- Robust Total Rewards - Medical/Dental/Vision, Telehealth, Flex Spending, 401k Matching, Life insurance, LT/ST Disability, EAP, & Mileage Reimbursement.
- Eligible employer for Federal Public Service Loan Forgiveness Program.
Position Summary: The Enrollment Manager oversees the day-to-day operations of the Enrollment Department, which includes leadership and mentoring of enrollment staff, coordinating enrollment functions, collaborating with fiscal management on the calculation/collection of member obligation, and developing enrollment plans to support strategic goals. This role is pivotal in representing Lakeland Care, Inc. (LCI) with external stakeholders, including building and maintaining strong relationships with the Aging and Disability Resource Centers (ADRCs) and the Department of Health Services (DHS).
This position is also responsible for conducting regular analysis of enrollment data, assists in financial budgeting, and develops plans to address variances in enrollment trends. The Enrollment Manager works in collaboration with other leaders and departments to provide accurate, timely, and relevant enrollment information for organizational decision making.
Responsibilities & Competencies:
- Forecast organizational enrollment projections; develop plans to support enrollment by performing root cause analysis and present findings to various levels of leadership.
- Collect, analyze, and interpret enrollment data; identify trends to assist with enrollment reporting and forecasting that influence LCI's decision-making ranging from staffing levels to strategic goals, and marketing campaigns to the annual budget.
- Serve as organizational subject matter expert(s), and on any internal or external workgroups, pertaining to Family Care eligibility, Medicaid, and member financial obligations.
- Foster stakeholder relationships involving county and regional ADRCs, Income Maintenance agencies and DHS staff through a collaborative approach.
- Maintain a high performing workforce through appropriate recruitment, onboarding, and growth of employees.
Are you excited about this role but not sure if your work experiences align to the role or qualifications? We encourage you to apply anyway. At Lakeland Care, our values drive how we do our work and how we hire. We strive to build an inclusive, authentic workforce that embraces diversity and differences in strengths. So be sure to highlight your skill set and competencies you're confident in!
Requirements - Bachelor's degree in Business Management, other related field, or equivalent combination of education and experience (includes knowledge, skills, and abilities) preferred.
- Minimum of three (3) years of experience in Medicaid eligibility.
- Minimum of three (3) years of experience in leadership.
- Ability to lead and develop staff and others across a wide spectrum of backgrounds.
- Ability to summarize complex and technical information for lay and expert audiences required.
- Knowledge in automated systems and software including MS Office Suite products and spreadsheet applications.
- Knowledge of state Medicaid information systems (Forward Health and CARES) essential.
- Knowledge of the Wisconsin Long Term Care Functional Screen.
- Exemplary customer service and business acumen skills.
- Strong oral, written, and interpersonal communication skills required.
- Ability to function effectively in a fast-paced, evolving, and team-oriented environment with multiple priorities and objectives required.
- Respond to various operational, county, community, customer, or employee situations and fulfill multiple priorities within established deadlines.
- Knowledge or experience with managed care, insurance, or healthcare industry operations and functions preferred, knowledge of Family Care program a plus.
- Current driver's license, acceptable driving record and proof of adequate insurance required.
Acknowledgement:
This job posting describes the general nature and level of work performed by the individual assigned to this position and should not be interpreted as all inclusive and is subject to change by the employer as the needs of the employer and requirements of the position change.
APPLICATION DEADLINE DATE: Accepting through 2/22/2024.
For questions on this role, please reach out to the Talent Acquisition Specialist at
[email protected].
**COMPENSATION CAN BE DISCUSSED WITH HUMAN RESOURCES.**
Lakeland Care is a Wisconsin-based non-profit organization that focuses on creating a world we all want to live in. With long-standing roots as a managed care organization (MCO), we provide long-term care services through public and private care management to eligible elders and individuals with physical and intellectual or developmental disabilities. Additionally, we have branched out to provide organizational and professional development services to businesses within our communities. Our service offerings allow us to live our mission. Currently we serve in 22 counties and have 10 offices in the Central to North East region of Wisconsin.
Our Mission Empowering individuals. Strengthening communities. Inspiring futures.
Our Vision To create a world we all want to live in.
Our Core Values Kindness - We believe kindness is always possible and that no compassionate act is ever wasted.
Inclusion - We believe that open hearts and open minds are the only path to a brighter future.
Trust - We believe that honesty is still in style and that promises still have power.
We are an equal employment opportunity employer functioning under an Affirmative Action Plan. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law. We are an organization that participates in E-Verify.
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