Assistant Director of Financial Aid Operations | North Shore Community College
North Shore Community College
Location
Danvers, MA | United States
Job description
Assistant Director of Financial Aid Operations About North Shore Community College: North Shore Community College is a diverse, caring, inclusive community that inspires our students to become engaged citizens and to achieve their personal, academic, and career goals through accessible, affordable, rigorous educational opportunities that are aligned with our region's workforce needs and will prepare them for life in a changing world. NSCC is one of 15 Massachusetts community colleges, which serves the 26 cities and towns north of Boston. Since its founding in 1965, NSCC has grown from a single leased building to an urban campus in downtown Lynn and a suburban campus in Danvers, and from five to 80 academic programs of study. Nearly 50,000 students have graduated from NSCC. The college is accredited by the New England Commission of Higher Education (NECHE).
Job Description: Assistant Director of Financial Aid Operations Non-Unit Professional position, 37.5 hours/week Campus Location: Lynn/Danvers campus, 4 days on site, 1 day remote (telework is subject to change based on the needs of the department and/or College) SALARY: Anticipated salary range $75,000.00 - $80,000.00 plus fringe benefits. Actual salary is commensurate with experience and education. Full time benefited employees at North Shore Community College are eligible for a comprehensive benefits package offered through the Commonwealth of Massachusetts. Click HERE for a highlight of these benefits.
GENERAL STATEMENT OF DUTIES: This leadership role joins the Director of Financial Aid, the Executive Director of Admissions and Enrollment Management, the Associate Director of Admissions and Enrollment, and the Manager of Student Accounts, as a key leader in Enrollment Services. Reporting to the Director of Financial Aid in Enrollment Services, the AD assists the Director of Financial Aid with the leadership and overall management of financial aid programs and the coordination of all available budget, personnel, and technical resources within the financial aid department, across our three campuses: Centro Hub (Virtual), Danvers and Lynn. Helps with the development and implementation of financial aid policies and compliance for all federal, state, and institutional rules and regulations pertaining to financial aid. This individual will make data driven decisions that help the College increase FAFSA completion and assists with the oversight of the implementation of a robust Financial Literacy Program that supports culturally responsive practices and a comprehensive array of wraparound support services designed to enhance student success.
The ideal candidate will demonstrate effective communication and collaboration skills, be innovative, decisive and empower the financial aid team to create, build and sustain meaningful and trusting relationships with the students we serve.
As a designated Hispanic Serving Institution (HSI) by the U.S. Department of Education, NSCC is committed to racial and socioeconomic diversity that reflects our student population. This position is part of an institutional team that promotes a College climate that values and prioritizes equity, diversity, and inclusion.
DUTIES & RESPONSIBILITIES: - With the Director of Financial Aid, and the Coordinator of Compliance, formulate, implement, review and evaluate policies, procedures and standards to ensure departmental compliance with Financial Aid guidelines and objectives.
- Manages the reconciliation, reporting, and operation of the Federal Direct Student Loan Program and the Pell Program, in accordance with college policies and procedures, utilizing Common Origination & Disbursement and Banner SIS
- Processes the disbursement and recovery of all financial aid funds, and assists in monthly and yearly reconciliation.
- Acts as secondary destination point administrator.
- Directly supervises Financial Aid Counselors who process the following programs.:
- Verification, Return of Title IV, Satisfactory Academic Progress, and Program Management (State), among others
- Co-leads the yearly updates to Banner for the Financial Aid Suite
- In the absence of the Director of Financial Aid, provides leadership for the Financial Aid team.
- Assists with the preparation and submission of appropriate applications and reports for the continued funding of federal and MA state financial aid programs; supervises reconciliation of financial aid account balances with the Fiscal Affairs Office, the Federal Department of Education (DOE) and the MA Office of Student Financial Aid (OSFA).
- Acts as campus authority on financial aid programs and provides information on financial aid to the college community. Prepares and updates financial aid publications and other financial aid-related consumer information. Advises institutional leadership on financial aid matters.
- Advises the academic administration on financial aid-related matters pertaining to the development of new programs of study, modules and parts of term.
- Serve on, or lead, committees appropriate to job functions, including college governance.
- Works in conjunction with the Admissions Office and other offices on student recruitment and retention as it relates to the financial aid process. This includes participating in events on and off campus.
- May need to assist with file review and special condition requests on a as needed basis.
- Other duties as assigned.
SUPERVISION RECEIVED: Director of Financial Aid
Requirements: - Master's Degree with experience in accounting, business, information systems or other related field, at least five years of progressively responsible leadership experience in a financial aid office at a post-secondary institution
- Strong working knowledge of financial aid operations management, performance management, and change management. Demonstrated successful experience leading and managing teams.
- Extensive knowledge of Title IV Federal Financial Aid rules and regulations and the ability to research, interpret and implement these regulations where and when needed.
- Demonstrated ability in assessing staff development needs and implementing training solutions as needed.
- Experience working with technology tools necessary for financial aid operations and student success
- Must have the ability to work evenings when necessary and potentially weekends. Must have the ability to commute between campuses and to off campus events.
- Candidates will be required to pass a CORI/SORI and/or National background check as a condition of employment.
PREFERRED QUALIFICATIONS: - Strong knowledge of the community college system working with individuals of diverse backgrounds.
- Ability to communicate effectively with different groups/individuals.
- Ability to handle confidential and sensitive information.
- Strong technology skills and knowledge of various technological systems such as Customer Relationship Management and Student Information Systems.
- Bilingual Spanish is preferred.
Additional Information: North Shore Community College is an affirmative action/equal opportunity employer and does not discriminate on the basis of race, color, national origin, sex, disability, religion, age, veteran or military status, genetic information, gender identity, or sexual orientation in it programs and activities as required by Title IX or the Educational Amendments of 1972, the Americans with Disabilities Act of 1990, Section 504 of the Rehabilitation Act of 1973, Title VII of the Civil Rights Action of 1964, and other applicable statutes and college policies. The College prohibits sexual harassment, including sexual violence. Inquires or complaints concerning discrimination, harassment, retaliation, or sexual violence shall be referred to the College's Affirmative Action and/or Title IX Coordinator, Nick Royal, the Massachusetts Commission Against Discrimination or the Equal Employment Opportunities Commission or the United States Department of Education's Office for Civil Rights. North Shore Community College will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.
Prospective employees are encouraged to review the College's Annual Security Report (ASR), in compliance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistic Act, which can be found on the disclosure page of the College's website by clicking here .
Application Instructions: Submit resume and cover letter outlining how your experience meets the qualifications of the position. Applicants selected for an interview will need to provide the names, address, email and telephone number of at least three current professional references.
Closes: Feb 26, 2024 - 11:59 PM EST
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About North Shore Community College
North Shore Community College is a diverse, caring, inclusive community that inspires our students to become engaged citizens and to achieve their personal, academic, and career goals through accessible, affordable, rigorous educational opportunities that are aligned with our region's workforce needs and will prepare them for life in a changing world. NSCC is one of 15 Massachusetts community colleges, which serves the 26 cities and towns north of Boston. Since its founding in 1965, NSCC has grown from a single leased building to an urban campus in downtown Lynn and a suburban campus in Danvers, and from five to 80 academic programs of study. Nearly 50,000 students have graduated from NSCC. The college is accredited by the New England Commission of Higher Education (NECHE).
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