American Express
Location
Phoenix, AZ | United States
Job description
Description
You Lead the Way. We’ve Got Your Back .
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, you’ll be recognized for your contributions, leadership, and impact-every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
The IRA Specialty team is part of the American Express Enterprise Bank Servicing group where you will deliver a world-class experience for American Express National Bank customers. You’ll provide personalized customer service of the highest level by supporting our Customer First framework, establishing rapport, and presenting a positive, friendly attitude. As an IRA Customer Service Specialist, you will be responsible for handling inbound/outbound calls on accounts while maintaining a professional working relationship between American Express, the customer and external banks. You will serve our customer’s requests by gathering and analyzing pertinent data to determine the appropriate course of action while supporting a fast paced, close knit team environment
How will you make an impact in this role?
The IRA Customer Service Specialist position is responsible for delivering exceptional customer service that exceeds IRA Owner expectations. This position requires an advanced level of Traditional and Roth IRA knowledge and is primarily responsible for providing front-line call center and operational process support to IRA Owners. This role processes applications, verifies documentation, validates distribution requests, rollovers from 401k plans, and responds to IRA owner inquiries.
+ Subject matter expert for IRA required to keep up to date on industry news and responsible for product knowledge on current IRS and State rules
+ Maintains an in-depth knowledge of IRA regulatory requirements and industry trends with an eye for consumer and institution opportunities
+ Ensure compliance with governmental regulations in handling account transactions and IRS reporting as well as servicing accounts for distribution, transfers, and rollovers
+ Evaluate processes to ensure streamlined efficiencies are met
+ Adhere to policies and procedures for opening and maintaining IRAs?including maintenance and implementation for effective and efficient departmental work flow processes to ensure proper handling of IRA paperwork and documentation
+ The position will be responsible for daily review of all activity on IRA accounts to ensure transactions are processed correctly and forms are completed to prevent and minimize any tax reporting issues
+ Monitor, process, & verify daily transactions and scheduled distribution/contributions, including annual required minimum distributions
+ Processes and verifies new and revised customer IRA account documentation, including monetary and non-monetary maintenance
+ Reviews and records accurate account corrections for tax reporting
+ Perform any other related duties as required or assigned
Minimum Qualifications
+ 1 year IRA processing experience required
+ Strong interpersonal skills and the ability to work effectively and build relationships both internally and externally
+ Ability to maintain strict confidentiality with customer account information
+ Demonstrated complex problem solving, decision making skills, and follow-through skills
+ Excellent verbal and written communication skills
+ Conflict resolution skills
+ Phone etiquette skills
+ Effective time management and organizational skills
+ Strong team orientation required; must be capable of contributing and succeeding in a team-based environment
+ Able to adjust and succeed in a fast-paced, constantly changing environment
+ Must be flexible and adjust to schedule and adapt to the changing needs of the department
+ Ability to multitask (talk, type, navigate)
+ Must have PC/Windows-based software experience and proficient in various Microsoft application including but not limited to Outlook, Word, and Excel
Preferred Qualifications
+ Certified IRA Services Professional ( CISP ) is a plus
Qualifications
Salary Range: $20.00 to $38.45 hourly bonus benefits
The above represents the expected hourly pay range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
+ Competitive base salaries
+ Bonus incentives
+ 6% Company Match on retirement savings plan
+ Free financial coaching and financial well-being support
+ Comprehensive medical, dental, vision, life insurance, and disability benefits
+ Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
+ 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
+ Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
+ Free and confidential counseling support through our Healthy Minds program
+ Career development and training opportunities
For a full list of Team Amex benefits, visit our Colleague Benefits Site .
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
We back our colleagues with the support they need to thrive, professionally and personally. That’s why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
US Job Seekers/Employees – Click here to view the “Know Your Rights” poster and the Pay Transparency Policy Statement.
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Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws, American Express may provide visa sponsorship for certain positions.
Job: Operations
Primary Location: US-Utah-Sandy
Other Locations: US-Arizona-Phoenix
Schedule Full-time
Req ID: 23012947
Job tags
Salary
