Retail Home Improvement Customer Service Specialist
The Virtual Call Center, Inc
Location
Cheyenne, WY | United States
Job description
This is a remote position.
Whether youre a stayathome parent a retiree seeking engagement or someone aiming to avoid the daily commute The Virtual Call Center Inc has the perfect role for you. We are actively seeking a Retail Home Improvement Customer Service Specialist to join our dynamic team. Experience the flexibility and satisfaction of working remotely while making a meaning impact on customers planning their home improvement projects. Join a leading force in the home improvement industry associated with the largest retailer in this sector with a workforce of nearly 400000 associates and more than 2200 stores across North America. Our comprehensive ecommerce platform boasting over one million products serves DIY enthusiasts professional contractors and offers topnotch installation services to cater for a broad spectrum of customers needs.
Why Choose Remote Work with Us
Join a leading force in the home improvement industry associated with the largest retailer in this sector with a workforce of nearly 400000 associates and more than 2200 stores across North America. Our comprehensive ecommerce platform boasting over one million products serves DIY enthusiasts professional contractors and offers topnotch installation services to cater to a broad spectrum of customer needs.
What to Anticipate
- Provide stellar customer service and support through an intuitive call flow system.
- Handle inbound sales customer service and support for our stores.
- Manage order logistics including returns and replacements
- Offer personalized support and liaise with vendors for shipping details.
Requirements
- Strong probing and investigating skills.
- Attention to detail for accurate case management.
- Passion for customer service and delivering empathetic responses.
- Selfstarter with the ability to work independently
- Act as a brand ambassador embodying the Home Improvement brand.
- Ensure the security of customers information and wellbeing.
- Pass a background check and drug screening.
- Commit to 1525 hours per week (some clients may have weekend requirements).
- Ensure a quiet distractionfree work environment.
- Meet the minimum computer specifications required by the client (laptop or desktop).
- Possess a USB headset with a microphone (required for certification training).
- Have a hardwired broadband internet service (DSL Cable or Fiber Optic connection). Purchase a call center noisecanceling headset connecting to your computer via USB.
Benefits
- Zero Commute : Forget about traffic jams and fuel expenses. Welcome to a job that comes to you.
- Home Office Perks : Work in comfort. Say goodbye to dress codes and hello to productivity in your personal space.
- Flexible Scheduling : Manage your work hours to fit your life not the other way around.
- Competitive Compensation : Enjoy attractive earnings while making a tangible impact.
- Professional Development : Grow your skills in a dynamic everevolving industry.
- Supportive Culture : Be part of a team thats committed to excellence and supportive of your professional journey.
- Health and Wellness : We offer comprehensive health insurance plans including dental vision and life insurance through Stride Health.
If you are ready to transform your workfromhome aspirations into reality and play a pivotal role in the home improvement industry wed love to hear from you. Apply today and start your journey with The Virtual Call Center Inc where your career growth knows no bounds all from the comfort of your home.
Experience: Minimum of 2 years in a customer service role. Home Office Setup: A quiet, professional workspace is essential. Ambient noise should be minimal to ensure focus and professionalism. Internet Requirements: A stable, high-speed internet connection (75+ Mbps download, 10+ Mbps upload) is crucial. Please note, that WiFi connectivity is incompatible with our client applications; an Ethernet connection is required. Communication Tools: Must have a phone readily available for support and assistance. Educational Background: Possession of a high school diploma, GED, or equivalent. Language Skills: Excellent command of English, both in writing and speaking, is a must. We value strong grammatical skills and the ability to communicate clearly and professionally with consumers. Work Ethic: A strong dedication to your work and the ability to excel in a fast-paced environment are key. We\'re looking for committed individuals with a strong work ethic. Communication Proficiency: Exceptional written and verbal communication skills are non-negotiable. We pride ourselves on excellence in customer interactions. Technical Savvy: General knowledge of PCs is required to navigate our systems effectively. Background Check: Candidates must be able to successfully pass a background check. Scheduling Flexibility: Availability for a flexible schedule that includes days, nights, and weekends is required.
Job tags
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