Connecticut State Colleges and Universities
Location
New Britain, CT | United States
Job description
Details:
Posted: Tuesday, February 13, 2024
Level: Assistant 2
Hours: Full-time, 40 hours per week
Closing
Date: The committee will begin the review of applications immediately. Applications must be submitted by 5:00 pm (EST) on Wednesday,
March 13, 2024. Location:
Charter Oak State College
185 Main
Street New Britain, CT 06051
**This position is not remote**
For more information, please click on the college to be
directed to their website.
Telecommuting work arrangements are available at Charter Oak State College and are handled on a
situational basis with the candidate.
Charter Oak State College Mission: As part of the Connecticut State Colleges &
Universities (CSCU) system, Charter Oak State College, the state's only public, online, degree-granting institution, provides affordable,
diverse, and alternative opportunities for adults to earn undergraduate and graduate degrees and certificates. The College's mission is to
validate learning acquired through traditional and non-traditional experiences, including its own courses. The College rigorously upholds
standards of high quality and seeks to inspire adults with the self-enrichment potential of non-traditional higher education.
Charter
Oak State College Vision: Charter Oak State College: A dynamic community of online learners advancing the nation's workforce one
graduate at a time.
Charter Oak State College Equity Statement: Charter Oak State College commits to bold and disruptive change
by actively identifying, naming, and dismantling structural racism, systemic poverty, and other barriers; establishing equitable and
anti-racist policies and practices; and empowering students, faculty, staff, and administrators to advance racial, social, and economic
justice. Our core collective responsibility is to continuously assess practices and policies and transform the world we live in by
eliminating inequities.
Anticipated Start Date: May 2024
Position Summary: Charter Oak's Front Desk Administrator
is a pivotal member of the College's welcome team, serving as the first
point of contact for students, employees and the public entering
the College's headquarters at the New Britain
Center for Higher Education in Downtown New Britain. This role demands exceptional
customer service skills
and involves a range of reception and clerical duties.
Example of Job Duties: Under the direction
of the Controller the Front Desk Administrator is accountable for greeting and directing building visitors, managing communication channels
for select departments and providing valuable administrative support to the campus team. This position additionally provides support to the
Financial Aid and Academic Service Departments while not tending to front-desk interactions by effective performance in these essential
areas:
- Greet and assist visitors and connecting them with the appropriate college personnel.
- Assist vendors on campus
and facilitate access where needed.
- Ensure attendees of campus hosted events are properly accounted for and
directed.
- Liaison with campus security as needed.
- Utilize enterprise systems to help log visitors and distribute incoming
mail.
- Assist the Office of Financial Aid and Academic Services with administrative support, including inbox management, generating
daily reports, tracking outreach progress, and maintaining databases.
- Organize and create communication and procedural materials to
assist efficiency of department progress and growth.
- Assist the College with special administrative projects and materials as
needed.
- May perform other duties and responsibilities related to those enumerated above which do not alter the basic level of
responsibilities of the position.
In addition to the accountabilities listed above, the incumbent is required to carry out the
essential duties of: Attendance and participation at convocation and commencement ceremonies; Service on assigned committees and task
forces; Attendance and participation at committee, staff, informational and professional meetings. These may involve attendance at evening
or weekend events.
This posting includes qualifications, experience and skills but is not limited to the full duties and
responsibilities that is stated in the job description.
Incumbents must possess proven ability to effectively work with a culturally,
linguistically, and ethnically diverse faculty, staff, and student. They are expected to have excellent oral and written communication
skills along with strong Information technology literacy skills such as Microsoft Office (Word, Excel, Outlook, Teams etc.)
Minimum
Qualifications: Associate's degree with a minimum of two years of administrative experience or a combination of education, training,
and experience which would lead to the competencies required for successful performance of the position's essential duties.
Incumbents are required to have demonstrated advanced knowledge and abilities in the following:
- Prior customer
service experience
- Proficient in Microsoft Office Suite and basic understanding of data entry and databases
- Strong time
management, prioritization, and organizational skills
Substitutions Allowed:
Applicants who do not meet
the minimum qualifications as stated are encouraged to put in writing precisely how their background and experience have prepared them for
the responsibilities of this position and by providing appropriate references. Exceptions to the degree requirements may be made for
compelling reasons.
Preferred Qualifications: - Experience in Higher Education with knowledge of relevant policies and
regulations.
- Basic HTML or website management skills
Starting Salary: Anticipated salary; $46,286 approximate
annual plus excellent State of CT medical insurance, retirement, and related fringe benefits.
We offer a comprehensive benefits
package to help you stay well, protect yourself and your family, and plan for a secure future. Benefits include generous leave policies; several retirement plans ; and many choices for comprehensive health insurance . You also
have access to many additional benefits to save for retirement, protect your family & more with supplemental benefits. Tuition reimbursement may apply if applicable.
Application Instructions: To apply you must submit a cover letter and
resume.
Incomplete applications or those submitted after the closing date will not be considered and links to other sources to view
resumes are not acceptable.
Selection Procedure: Following the closing date, application materials will be evaluated by a
selection committee. Candidates selected for further consideration will be limited to those applicants who are best qualified based on the
minimum and preferred qualifications and who have submitted all the required documents by the closing date and time listed on the job
announcement. Candidates who have been selected and approved to interview will be contacted, and finalists will be recommended for further
consideration by the Hiring Manager for final selection and recommendation for employment. The selection process may also include practical
exercises (i.e., teaching demonstration and/or other written, technical, manipulative, or simulation exercises) to evaluate candidates'
qualifications.
Background Screening: All employment, if offered, is contingent upon proof of citizenship or employability
under the requirement of the Immigration and Control Act (IRCA) and the successful passing of a background check. CSCU is committed to
providing a safe campus community. Background investigations include reference checks, a criminal history record check and, when
appropriate, a financial (credit) report or driving history check.
Continuing Notice of Nondiscrimination COSC does not
discriminate on the basis of race, color, religious creed, age, gender, gender identity or expression, national origin, marital status,
ancestry, present or past history of mental disorder, learning disability or physical disability, veteran status, sexual orientation,
genetic information or criminal record. The following persons have been designated to handle inquiries regarding the non-discrimination
policies: John-Paul Chaisson-Cardenas, PhD, MSW, Vice-president of Diversity, Equity, and Inclusion, (
[email protected]) .
COSC IS AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER, M/F
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