Client Advisor, Client Services Center - French Speaking
Location
Jersey City, NJ | United States
Job description
Position
JOB PURPOSE:
Based i n our Client Services Center in Jersey City, NJ , the Client Services Sales Advisor is responsible for providing best in class client service by listening and responding to each client’s specific needs and resolving efficiently and effectively through strong and empathetic communication skills . This position will also be responsible for meeting and exceeding planned KPI’s.
This position requires fluency in English and proficiency in French at the business conversation level or higher.
Profile
TASKS AND RESPONSIBILITIES:
- Provide a positive , c ourteous and pleasant customer experience by incorporating all core brand values and integrity throughout each interaction .
- Consistently provide a highly professional approach and outstanding service in order to resolve customer issues ; communicat e effectively and with empathy via phone, email , social media and /or written correspondence.
- Escalate a ny customer issues that require further resources to appropriate supervisor to ensure resolution is satisfactorily met.
- Ensure that all customer communications are handled in line with Dior policies and processes.
- Demonstrate and share brand awareness, storytelling and product knowledge when communicating with customers.
- Drive to achieve and exceed sales goals and planned KPI’s .
- Recommend new and innovative approaches to address customer concern s and share succes sful ideas within the team and department.
- Enter accurate information in to Dior link and that updates to the SCRM database are initiated as appropriate.
- Ensure accurate data is included for statistics and workload analysis.
- Develop e xcellent working relationship s with in the Dior network.
Additional information
REQUIREMENTS:
- Previous experience in luxury customer service (preferably retail, hotel or concierge businesses)
- Outstanding communication skills, both written and verbal
- Strong sales negotiation skills
- Clear demonstration of a c ustomer f irst mind-set
- H ighly motivated, energetic and inspirational team player
- Able to work a varied schedule including hours/days/nights/holidays and weekends
- Able to multi- task and prioritize competing tasks
- Fluent in English, proficiency in French required at business conversation level or higher
- Proficient in Microsoft Office
- Salesforce knowledge is a plus
Job tags
Salary
