Jack in the Box
Location
San Diego, CA | United States
Job description
Jack in the Box is seeking a Director, E-Commerce who will be responsible for accelerating Jack's transformation by developing the vision for the digital guest experiences across the Jack in the Box website and mobile app. As a key member of the marketing team, this role will oversee the strategies to achieve this vision and drive business performance, partnering closely with internal teams (Marketing, IT, Analytics and Operations) to help achieve these goals. This role serves as the voice of the customer to guide the business needs and priorities across the organization to continuously enhance the digital guest experience.
KEY DUTIES/RESPONSIBILITIES: Develops strategic product roadmaps for DGX E-Commerce and collaborates with IT to drive execution of the business strategies and priorities. Engages internal business stakeholders to drive alignment and execution of strategies to enhance the digital guest experience, through consistent communication and deep understanding of the customer/business needs. Defines the end-to-end online user experience and prioritizes the roadmap of enhancement for the web/app, to deliver industry leading digital guest ordering experiences. Leads the digital strategy and execution/operations team for the E-Commerce business including calendar of promotions and menu execution, critical to driving the overall growth for the business. Develops new marketing strategies and tactics to help drive acquisition, conversion, and retention in owned channels, as well as continued membership growth in our loyalty program. Partners closely with the digital marketing team to optimize full funnel media performance, including developing strategies to scale app acquisition, drive transactions and unlock additional growth opportunities. Leverages data to continuously define opportunities to enhance performance, develop insights and help drive the business priorities. Works closely with IT to build best in class digital solutions and drive execution of the roadmap. QUALIFICATIONS: Education - Bachelor's degree or equivalent, preferably in Business or Marketing. Experience - 8+ years relevant work experience including E-Commerce, digital experience across web/app marketing, technologies and delivering improvements to enhance the guest experience. Background in QSR/Restaurant or Retail industries preferred. Skills/Knowledge/Abilities Excellent verbal, written, and interpersonal communication skills, including ability to communicate effectively with stakeholders. Ability to understand complex business problems and identify and interpret business needs. Strong problem solving and analytical skills. Proficient with Microsoft Office 365. Demonstrates integrity and ethical behavior. Requirements - Ability to speak/hear clearly in person and on the telephone. Ability to travel up to 20% of time as business needs require. Ability to operate a computer keyboard and other required equipment. REASONABLE ACCOMMODATION: Jack in the Box Inc. and its affiliates will make reasonable accommodations to allow a qualified individual with a disability to enjoy equal employment opportunities and to perform the essential functions of the job. This position description should be applied accordingly. This description of duties is not intended to be all-inclusive or to limit management's discretion to assign other duties or responsibilities, as necessary. Jack in the Box Inc. offers a competitive salary and Total Rewards package that includes: medical, dental, vision, Health Savings Account (HSA), Flexible Spending Account (FSA), Life and Disability Plans, 401(k) plan with company match, Legal Plan, Pet Insurance, Tuition Reimbursement, and Employee Assistance Program. Our culture is fun and innovative - 'Work Happy' with us! The range for this position is $140,000 - $200,000 and is based on an employee located at our corporate headquarters in San Diego. If the candidate is hired in a different city to work remote, we will apply a geographic pay differential based on the cost of labor in the market in which the employee resides.Job tags
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