Practice Quality Coordinator

Location

Rome, NY | United States

Job description

POSITION SUMMARY:

Under the direction of Quality and Performance Improvement Department and Rome Health Physician Practice leadership, the Practice Coordinator will facilitate program development and communication strategies related to program management, Patient Centered Medical Home (PCMH), and VPB incentive arrangements. The Coordinator will develop and maintain project, program, and department documentation and communication of timelines, project plans, status reports, and accomplishments. The Coordinator collaborates with leaders and content experts to establish priorities, execute strategies, and implement programs. The individual in this role is expected to incorporate continuous process improvement into daily work, using critical thinking and problem-solving skills to address opportunities for improvement while promoting engagement of stakeholders in solution development. The Coordinator will manage the development of a departmental communication plan in collaboration with Hospital and Practice leadership and facilitate outgoing communications from the Quality and Performance Improvement Department to internal and external audiences.

EDUCATION, TRAINING,EXPERIENCE,CERTIFICATION AND LICENSURE:

Minimum of Bachelor's degree in Health Care Administration, Public Health, Social Work, Business Administration, Economics, Industrial Engineering, or related field. Relevant process improvement and project coordination experience may be considered in lieu of degree in addition to the experience below. Minimum: Two years of process improvement and project coordination experience Preferred: Two years of process improvement and project coordination experience in a health care setting.

KNOWLEDGE AND SKILLS REQUIRED:
•Demonstrated experience managing multiple complex initiatives across organizational boundaries in close collaboration with leaders
•Ability to translate strategies and goals into the design and implementation of systems and processes • Strong organizational, decision-making, and problem-solving skills
•Excellent facilitation, conflict resolution, and interpersonal skills
•Demonstrated success in leading or facilitating health care improvement
•Ability to generate professional, clearly written communication that is tailored to the audience
•Demonstrated ability to identify and effectively address dynamics that threaten success of a project or present barriers to implementation
•Demonstrated success in leading through indirect authority

SPECIAL EQUIPMENT USED:
Computer, printer, calculator, copy machine, fax machine

PATIENT AGES AND POPULATION SERVED:
N/A

WORK ENVIRONMENT AND OCCUPATIONAL HAZARDS:
Little or no personal exposure to health or accident hazards

PHYSICAL DEMANDS:

Minimum physical effort is required; intermittent sitting and standing with limited freedom of movement; occasional lifting (20lbs. or less), bending, stooping, pushing and pulling. Good visual acuity, hearing and musculoskeletal functions.

WORK SCHEDULE:

Monday through Friday, with flexibility of scheduling

REPORTS TO: Chief Quality Officer
SUPERVISES:

POSITION RESPONSIBILITIES:

Activities include but are not limited to the following:
•Oversee and maintain a portfolio of projects and initiatives to meet the Quadruple Aim of better care for individuals, better health for populations, smarter spending through improvement, and care team well-being.
•Coordinate PCMH reaccreditation activities with vendor and practice site leads and associated internal and external communication
•Coordinate VBP incentive program activities and associated internal and external communication
•Lead outpatient practice activities related to annual Leapfrog Survey
•Utilize standard project management tools and principles to define and manage project scope, monitor timelines and deliverables, and communicate and identify pathways to resolve risks and barriers.
•Identify and resolve dependencies and constraints between and across projects by working with project leaders, sponsors, and management.
•Utilize solid business planning principles to develop systems and processes that produce sustainable results.
•Oversee and maintain an effective central communication program with stakeholders using communication plans, status reports, and various media sources tailored to the audience.
•Effectively plan and facilitate meetings of varied participants using standard meeting management tools and techniques (e.g. agendas, meeting roles, ground rules, minutes, action item tracking).
•Manage and facilitate complex decision-making processes with multiple stakeholders to consensus.
•Competency in the oversight and coordination of activities related to PCMH Accreditation
•Application of Project Management and performance improvement strategies to see projects to completion
•Technical expertise related to the collection, analysis, interpretation and preparation of data related to population health and performance improvement activities

Job tags

Salary

$70k - $76k