Service Designer

Location

McLean, VA | United States

Job description

Design. Disrupt. Repeat.

Be an agent of change on a team committed to achieving client-focused, mission-driven excellence. Steampunk is the explosive collision of human-centered design and traditional government contracting. We are an employee-owned company with a startup mindset and time-tested approaches tailored for the federal government. We’re passionate about creating solutions that are impactful, practical, and scalable while meeting our clients’ ever-changing needs. We believe in empowering our people to find creative solutions to intractable problems. We believe the best environment in which to grow and thrive is outside our comfort zone. We believe that while good design makes for a good product, human-centered design makes for an excellent one.

As a Service Designer , you will be responsible for guiding government clients through our Design Intelligence™ process, incorporating human-centered methods and consulting best practices to solve end-to-end service and experience challenges. You will lead and facilitate discovery sessions that uncover customer pain points and identify enterprise opportunities. You will serve as the voice of the customer, making sure their needs are considered and met within a proposed solution.

Responsibilities:

• Build relationships and become a trusted advisor to customers
• Be committed to customers’ success
• Work collaboratively with interdisciplinary team members
• Facilitate discovery and innovation workshops for a range of stakeholders using human-centered methods, tools, and best practices
• Synthesize research and data and craft compelling stories to communicate insights that will shape service innovations
• Create journey maps, service blueprints, personas, ecosystem and experience maps that articulate actionable recommendations for organizational and workflow change
• Understand how user research should be integrated into developing technology
• Ensure all deliverables across a variety of projects are produced at the highest quality

Qualifications

• Ability to obtain a U.S. government Public Trust Security Clearance
  
• Must be a U.S. citizen
• Experience in human centered design, service design, and/or customer experience design
• Thorough knowledge and demonstrated experience applying design thinking methods and tools to solve end to end challenges
• Experience working in multi-disciplinary groups including UX and UI designers, technologists, and engineers
• A natural curiosity for solving problems coupled with strong analytical skills
• A collaborative nature with excellent written communication and presentation skills
• Experience working in a project-based environment
• Degree or equivalent experience in HCD, HCI, service design, and/or experience

Steampunk is a Change Agent in the Federal contracting industry, bringing new thinking to clients in the Homeland, Federal Civilian, Health and DoD sectors. Through our Human-Centered delivery methodology , we are fundamentally changing the expectations our Federal clients have for true shared accountability in solving their toughest mission challenges. As an employee owned company , we focus on investing in our employees to enable them to do the greatest work of their careers – and rewarding them for outstanding contributions to our growth. If you want to learn more about our story, visit .

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Steampunk participates in the E-Verify program.  

Job tags

Salary