PulteGroup
Location
Troy, MI | United States
Job description
JOB SUMMARY
Provides entry-level customer support to end users on technical problem resolution & request management. Processes provisioning & de-provisioning of user access to systems, utilizing tracking & documented approval procedures. Maintains knowledgebase documentation & trains end users on resolving common issues.
PRIMARY RESPONSIBILITIES
Serves as generalist responsible for providing the majority of direct customer support through multiple methods including email, phone & in-person.
Primarily responsible for working incoming phones & team case queue. Ensures proper call categorization, triage, & routing.
Ensures adherence to service level agreements.
Troubleshoots issues working from existing knowledge databases & performs additional research as needed. Learns fundamental operation of applications & hardware commonly used at Pulte.
With guidance, participates in team projects &/or represents support team on new application projects for tasks to transition from project mode to support mode.
Orders, receives, configures & repairs end user hardware including desktops & laptops. Backs up & migrates data.
Provides primary troubleshooting support on mobile devices such as smartphones & tablets.
REQUIRED EDUCATION
Associate's Degree in Computer Information Systems or equivalent experience required.
A+ or other client hardware certification preferred.
Microsoft system certifications or equivalent 1-3 years' client technical support required.
REQUIRED EXPERIENCE
Proficiency with at least one operating system (OS), Windows or Mac, is required & both are strongly preferred.
Basic familiarity with Android, Apple iOS & Windows Mobile are needed.
These minimum requirements may also include additional criteria specific to the position.
Must be willing to maintain flexible schedule including rotating evenings, holidays & weekends.
SCOPE
Decision Impact: Corporate: Individual
Department Responsibility: None
Budgetary Responsibility: No
Direct Reports: No
Indirect Reports: No
Physical Requirements: N/A
PulteGroup, Inc. and its affiliates do not accept unsolicited resumes from individual recruiters or third party recruiting agencies (collectively, “Recruiters”) in response to job postings. If Recruiters nevertheless submit one or more unsolicited resumes to any employee at PulteGroup, Inc. or its affiliates without a valid written agreement in place for this position, it will be deemed the sole property of PulteGroup, Inc. and its affiliates. No fee will be owing or paid to Recruiters who submit unsolicited candidates, in the event the candidate is hired by PulteGroup, Inc. or its affiliates as a result of the referral, without a written agreement between PulteGroup, Inc. and through any means other than via our Applicant Tracking System.
We are an equal opportunity employer ( and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. We will provide a reasonable accommodation to a qualified applicant with a disability that will enable the individual to have an equal opportunity to participate in the application process and to be considered for a job.
This Organization Participates in e-Verify (
Pulte Homes of Minnesota is an equal employment opportunity/affirmative action employer.
California Privacy Policy (
Here at PulteGroup:
We will not send correspondence from any non-PulteGroup email (for example, we will not contact you via a gmail, yahoo or outlook email address)
We conduct our interviews in person or via phone or Teams/Zoom video (we would never conduct an interview via text message or Teams chat)
We will not issue you a check as part of your onboarding for any reason (including for supplies, home office equipment, computers, etc.)
We will not request money as part of your interview or onboarding process
If you suspect you have been contacted by a scammer and would like to verify the legitimacy of an offer, please contact [email protected].
PulteGroup Employee Benefits
At PulteGroup, we believe that our people are what makes us a great place to work and we strive to meet their health and welfare needs with a competitive suite of benefit offerings designed for their unique lifestyles.
Comprehensive, Flexible and Affordable Healthcare Coverage Options
Supplemental Healthcare Coverage Opportunities
PTO and Work/Life Benefits
Health Advocacy and Wellness
Retirement Plan with Company Match
Education and Employee Assistance Programs
Paid Parental Leave and Adoption Benefits
Mortgage Financing Discounts through Pulte Mortgage
Introduce yourself to our recruiters and we'll get in touch if there's a role that seems like a good match.
Job tags
Salary