Supervisor - Hospital Services and Distribution

Location

Long Island City, NY | United States

Job description

At New York Blood Center, one of the most comprehensive blood centers in the world, our focus is on cultivating excellence by merging cutting-edge innovation with diligent customer service, groundbreaking research, and comprehensive program and service development. Join us as we work towards meeting and exceeding the growing needs of our diverse communities, further our lifesaving strategic goals in a rapidly changing environment, and expand our impact on the local, national, and global communities we serve.

This position is responsible for overseeing the day-to-day operations of Hospital Services to ensure quality assurance of all inquiries and orders, ensuring that customer needs are met relating to quantity, product and services.

• Supervise, train, mentor and develop assigned staff.
• Maintain control of all products in inventory and distribution of products.
• Write, updates, and issues competency tests to ensure competencies.
• Keep track of returns , holds, outdates and manual packing slips.
• Monitor resale products, (i.e., HLA and crossmatched apheresis) and other patient related products are distributed in a timely fashion.
• Ensure proper completion of maintenance documents.
• Investigate and resolve customer complaints and issues in a timely fashion.
• Work with deviation management systems to inform QRA of any noncompliance.
• Oversee and document maintenance and repair of critical equipment.
• Ensure all NIST certified equipment is within calibration and documented.
• Monitor the tracking program to make sure all orders placed by customers have been completed in a timely fashion.
• Oversee supply inventories; ensure adequate par levels.
• Oversee the processing of customer product orders.
• Resolve complex problems and issues relating to blood product.
• Provide high level of customer service by interacting and responding to internal and external customers in a timely and professional manner.
• Ensure regulatory compliance and proper Standard Operating Procedures (SOP) are in place and followed by employees.
• Develop SOP’s in compliance with federal, state and local regulations and complies with cGMP.
• Partner with QA and NYBC laboratories to investigate blood recalls for both instate and export customer.
• Manages blood product inventories by participating in planning and production teams. Interfaces with key staff to maintain appropriate inventory levels of all blood products . Exports and imports blood products as necessary.

Education:

• High School Diploma or equivalent.
• Associates Degree (Preferred)

Related Experience:

• Four years of experience in distribution or in a healthcare setting.
• Supply Chain Experience (preferred).

For applicants who will perform this position in New York City or Westchester County, the proposed hiring rate is $31.43 p/hr. For applicants who will perform this position outside of New York City or Westchester County, salary will reflect local market rates and be commensurate with the applicant’s skills, job-related knowledge, and experience.

Unless otherwise specified, all posted opportunities are located in the New York or Greater Tri-State office locations.

Job tags

Salary