Hotel Front Desk Receptionist
Best Western Historic District
Location
Williamsburg, VA | United States
Job description
Do you have a passion for service and love to put a smile on people’s faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You’ll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today!
Responsibilities:
- Handle customer complaints as necessary
- Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers
- Perform regular bookkeeping duties: make sure hotel guest information is current and correct
- Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests’ needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs
- Work with the housekeeping staff to ensure rooms are ready for new guests
Qualifications:
- 1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred
- Excellent time management skills, organizational skills, customer service skills, and interpersonal skills
- Must have graduated high school, received a GED or equivalent
- Has experience answering telephone calls and troubleshooting stressful situations
- Working knowledge of Microsoft Office and reservation management systems
About Company:
The Best Western Williamsburg Historic District hotel features 140 contemporary guest rooms. The hotel is within walking distance of Colonial Williamsburg, two miles to Busch Gardens Europe and Water Country USA.
In addition to a great work environment, we offer:
Employee hotel discount rates at all Best Western hotelsCompetitive compensationProfessional development and growthPaid holiday and vacation timeHealth Insurance
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