Assistant Service Manager
Location
Grand Haven, MI | United States
Job description
Preferred Ford of Grand Haven is looking for an Assistant Service Manager.
This is a great opportunity for the right person to advance their career with a growing group.
It’s time for you and your family to join Western Michigan’s Preferred Auto Group. Don’t miss out!
Candidates need to be professional, hardworking, and have experience dealing with customers. You will need to bring a positive, up beat attitude to this role. Excellent follow-up and follow-through skills are a must.
5 day work week with all the benefits.
Our employee and management philosophy can be summed up as follows:
The Preferred Auto Group Core Values:
Guest Retention
Team Member Engagement
Market Share
Prosperity
The Preferred Auto Group Absolutes:
Cleanliness
Compliance
Assistant Service Manager Benefits
- 401k
- Medical/dental/vision
- Paid Vacation
- Performance Bonuses
- Relocation assistance
- Preferred Career Path
- Mentorship (apprentice programs)
- On the job training
- Manufacturer training encouraged
- Family owned/Cares and supports our community
- Fun Team Atmosphere, good tenure
- Growing store
- Cutting edge technology and systems
- State of the art equipment
- Safe Environment
- Career Advancement opportunities
- Ethical and Customer Focused Management and team
Assistant Service Manager Responsibilities
- Assist Service Advisor to oversee service orders and flow of drive lane
- Ensure that customers receive prompt, courteous, and effective service
Why Preferred Auto Group? Why West Michigan?
Besides having amazing job opportunities, Preferred Auto Group is located in beautiful West Michigan. Here, we boast low-stress, low-cost living, which make it a great place to have a career, raise a family, or learn to enjoy life. The West Michigan region has diverse communities that cater to everyone. No matter where you live here, you’re a quick drive, or short walk, from work, schools, events, and great opportunities. This is why so many of our towns are repeatedly top national “Best of” lists.
Regardless, of what fun you are looking for, West Michigan offers outdoor recreation, arts and music, professional sports, year-round festivals, and an amazing local food scene. Come for the job, but stay for our blue waters, pristine beaches, craft breweries, delicious eateries, miles of trails, top-notch attractions, charming shops, and so much more to keep you busy for all four beautiful seasons.
There is no place like West Michigan, and there is no dealer group like Preferred Auto.
Come live and work your best life.
Are you a passionate, skilled, and dedicated individual who is looking for the opportunity to work? We strongly encourage you to apply to our Assistant Service Advisor position.
If you have the drive to perform, exceed and excel as an ASSISTANT SERVICE ADVISIOR then we want you to come work with us!
- Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer
- Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
- Ensure the daily inventory of technicians' time is consistently sold to service customers.
- Distribute work between technicians efficiently
- Answer technical questions about vehicle problems, warranties, services, and repairs.
- Assist in diagnosing vehicle problems; order parts and tools as necessary
- Oversee administration of warranty claims as well as training and supervising of service department
- Set schedules and assigns tasks to service department employees
- Reinforces company policies and adheres to company standards
- Encourages compliance with applicable laws and regulations
- Maintain good working relationship with factory(s) and foster positive employee relations
- Collaborate with upper management to make service department hiring and discipline decisions
Assistant Service Manager Qualifications
- Proven record of achieving exceptional customer satisfaction
- Past experience as a service advisor, assistant lane manager or service consultant
- Above-average energy level
- A desire for a long-term career with a growing organization
- Personal and professional integrity
- Computer skills and willingness to learn new programs
A third-generation local group of family-owned automotive dealerships serving West Michigan for over 45 years. We believe our strength, continued success, future growth and profitability depend on building trusting relationships with our employees, customers, and industry partners.
Who We Are?
- Family owned
- Cares and supports community
- Fun team atmosphere
- Phenomenal Tenured staff
- Growing stores/organization
- Ethical
- Customer focused management staff
We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. We are committed to providing a safe, drug-free work environment. Applicants must be willing to submit to a pre-employment background check and drug test. Interested candidates must possess a valid driver's license and have a satisfactory driving record.
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