---

---

Location

Palo Alto, CA | United States

---

Job description

Job Description

Unleash your expertise in product development and optimization by leveraging user research, analyzing metrics, and collaborating across one of the world’s most innovative financial organizations.

As an Artificial Intelligence/Machine Learning Senior Product Associate, you contribute to the team by leveraging your expertise in product development and optimization to make a significant impact, supported by user research and customer feedback to fuel the creation of innovative products and continuously improve existing offerings. Collaborate closely with cross-functional teams and play a crucial role in shaping the future of our products and ongoing success.

The job summary is for a Senior Product Associate specializing in Artificial Intelligence/Machine Learning. The role involves being a key part of the product development team, using user research and customer feedback to innovate and improve products. The associate will work closely with cross-functional teams and play a crucial role in shaping the future of the company's products.

Job responsibilities

• Partners with the Product Manager to identify new product opportunities that reflect the needs of our customers and the market through user research and discovery
• Considers and plans for upstream and downstream implications of new product features on the overall product experience
• Supports the collection of user research, journey mapping, and market analysis to inform the strategic product roadmap and provide insight on potential product features that provide value to customers
• Analyzes, tracks, and evaluates product metrics including work to time, cost, and quality targets across the product development life cycle
• Writes the requirements, epics, and user stories to support product development 
• Develop and maintain a product roadmap for biometric authentication, ensuring alignment with overall company strategy; Owns the performance of an AI/ML-based biometrics application and is accountable for investing in enhancements to achieve business objectives
• Work with cross-functional teams to translate customer needs into interface requirements; Stay up-to-date with the latest advancements in biometric technology and incorporate them into product development
• Stay informed of industry regulations and compliance requirements related to biometric authentication; Research and analyze market trends and customer needs to identify opportunities for biometric-based authentication solutions
• Identify and manage risks associated with biometric solution development and deployment; Conduct user testing and gather feedback to continuously improve and enhance biometric solutions
• Identify and manage relationships with third parties and partners; Communicate updates and progress on biometric authentication projects to stakeholders and senior management

 

Required qualifications, capabilities, and skills

• 3+ years of experience or equivalent expertise in product management or a relevant domain area
• Proficient knowledge of the product development life cycle
• Experience in product life cycle activities including discovery and requirements definition
• Developing knowledge of data analytics and data literacy
• Deep understanding of AI technologies and their applications in business
• Proficient in measuring the performance and bias of AI/ML applications
• Strong knowledge of biometric modalities, biometrics-based user authentication, security and privacy of biometric data and challenges of the biometrics technology
• Extensive knowledge of the product development life cycle, technical design, and data analytics
• Proven ability to lead and influence the adoption of key product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management
• Experience driving change within organizations and managing stakeholders across multiple functions

 

Preferred qualifications, capabilities, and skills

• Excellent verbal and written communication skills for internal and external coordination and stakeholder engagement
• Experience in support and/or implementation of the biometrics technology
• Knowledge of payment systems including payment terminals, authentication and authorization etc.
• Knowledge of identity proofing and remote identity verification use-cases

About Us

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, we offer discretionary incentive compensation which may be awarded in recognition of firm performance and individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our  FAQs for more information about requesting an accommodation.

JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans

About the Team

J.P. Morgan Payments is among the world's largest, most trusted and innovative full-service providers in one of the most dynamic and rapidly transforming spaces in financial services. In addition to providing international cash management, liquidity, commercial card, FX, escrow solutions, merchant services and trade finance, we continue to invest in future-growth initiatives, such as blockchain, AI & ML, as well as form partnerships with rising fintechs to expand our client base and product offerings.​

Boasting more than 135,000 clients in over 180 countries, J.P. Morgan Payments offers specialized solutions that provide operating efficiencies and value beyond other standardized solutions available in the market. Our global product and technology platform, integrated client service model and network of operational centers enable J.P. Morgan Payments to deliver a consistent set of services to clients no matter where they are across the world.

---

Job tags

---

---

Salary