TE Connectivity
Location
Minnesota | United States
Job description
At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.
NOTE: This role is hourly & onsite with the future potential to be hybrid.
TE Connectivity's Customer Service Teams interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions. They take and process transactions via phone, internet and correspondence from customers and representatives and respond to inquiries about TE’s products or services. They may promote and sell our company's products or services as well as investigate and resolve customer complaints. A key area of focus is to develop strong business relationships via TE's Extraordinary Customer Experience strategy
This position is the primary point contact and communication focal point between the customer and the production plants within the designated region. The job holder may be responsible for several small and medium sized accounts and provide support leadership for accounts for their location. The customer care representative is responsible for maintaining customer business relationships in order to provide an exceptional customer experience (ECE). The individual provides information and analysis to support business plans and strategies. He/she acts in conjunction with Sales & Marketing teams to influence customer business decisions relating to TE Medical Products. The job holder acts as a single point of contact for their designated accounts and works with other functions across all regions to meet Customer requirements & create consistent exceptional customer experiences. The individual ensures they adopt best practices, procedures & utilizes tools and systems as directed.
Essential Functions
• Coordinates customer/TE Medical Products relationship.
• Supports the clear and effective communication of customer expectations to the organization
• Support global customer care strategy within the region
• Delivers improved customer experience (ECE)
• Adopts new digital tools and systems (SAP, IBP, SFDC, Qualtrics, Call miner)
• Supports & adheres to TE Operational Advantage initiatives to support Global Customer Care accreditation levels
• Takes ownership of customer issues and escalates where necessary for resolution .
• Utilizes business knowledge to recognize sales opportunities and prevent the loss of existing business.
• Provides timely, accurate, complete responses to customer or sales inquiries.
• Teams with Field Sales, Business Segment Managers, Operations and other TE functions to satisfy customer requirements.
• Provides information and analysis on customer to Business Segment Manager as requested.
• Supports and provides input to strategies for addressing strategic customer issues, competitive threats, or to gain additional business.
• Coordinates meetings and general information exchange between customer and TE Medical Products.
• Is an active participant in customer visits to TE facilities and makes visits to customer locations when required.
• Represents the customer’s point of view during internal decision-making process.
• Ensures accuracy of information in system, including requesting customer drawings and/or latest revision levels.
• Works with customer and sales to prepare and monitor monthly sales forecast by customer and product.
• Solicits bookings to support committed bookings level.
• Provides analysis on forecast and actual trends, and regularly communicates issues and implications to Operations and Business Segment Managers.
Required Experience, Knowledge, Skills, Abilities or Education :
• HS or equivalent education required
• At least 2 years Salesforce exp preferred.
• 3rd level qualification desirable but not essential.
• 3+ years’ experience in a customer service environment required.
• Excellent written & oral communication skills.
• Excellent organizational & interpersonal skills
• Good working Knowledge of SAP systems or similar.
• Self-motivated & ability to work under own initiative.
• Good working knowledge of all Microsoft applications
Values: Integrity, Accountability, Teamwork, Innovation
Job tags
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