Service Writer - El Patron Harley-Davidson
Location
El Cajon, CA | United States
Job description
At RumbleOn , the country’s leading retailer of powersports, our success depends on serving our customers with the best team members in the industry! If your career goals include making a valuable contribution in an exciting and growing company and you love powersports and motorcycles, ReadOn!
EL Patron Harley Davidson , a subsidiary of RumbleOn, is seeking outgoing, friendly individuals to join our Service Team! If you are a positive, upbeat, and interactive Service Writer with a passion for customer service, this opportunity may be perfect for you!
Responsibilities
- Schedule appointments for repair, maintenance, recall work
- Greet customers, inspect their motorcycles, and answer questions
- Document problems with Motorcycles and clearly describe them on the Repair Order
- Notify the Service Manager of additional work needed or any delays in expected completion as soon as they become known, so the customer can be immediately notified
- Advise customers on necessary/suggested services and cost
- Offer additional services and products, including special promotions
- Review Repair Orders in progress to ensure quality and timeliness
- Follow the status of a customer's powersports vehicle from service bay entry through the completion of work
- Communicate any changes in timeline, repairs, or cost to the customer
- Upon completion of work, review the work order with the customer
- Maintain current technical qualifications by completing all training programs assigned by the Service Manager
- Other duties as assigned
Requirements
- 1+ years of Powersports or Automotive Dealership service experience
- 1+ years Commission Based customer-facing sales experience (preferred)
- Excellent customer service, verbal and written communication skills
- A positive attitude, good work ethic, and professional appearance
- Pleasant, energetic, conscientious, and dependable personality
- Ability to multi-task in a fast-paced environment
- Valid driver's license and a good driving record
- Motorcycle Endorsement preferred
- Must pass a pre-employment background check, MVR, and drug screen
Benefits
What RumbleOn/El Patron Harley Davidson Offers You:
A fun, relaxed, and casual work environment with awesome people by your side working as a team to ensure the entire group's success! Plus...
- Healthcare, Dental, & Vision Insurance (we pay a generous portion of employee Medical insurance!)
- Life and disability insurance
- Generous Vacation/PTO Plan
- Employee discounts on purchases
- Dedicated leadership team who supports and cares for employees
- The opportunity for growth and a solid long term career...we promote from within!!
- Generous training pay and 100% performance based pay plan allowing you to maximize your earnings! ($40k - $65K total annually)
- And more…
*All applicants must pass pre-employment testing to include: background checks, MVR, and drug testing in order to qualify for employment*·
Job tags
Salary
