Location
Shiloh, IL | United States
Job description
Job Summary
Auffenberg Dealer Group is looking for a Service Manager to take our customer experience to the next level. The ideal candidate will have experience in the Automotive industry with a successful track record of managing service teams. They will also be responsible for driving customer satisfaction, improving operational efficiency and achieving financial objectives.
Compensation & Benefits
This a full-time base plus commission position offering a competitive salary of $100,000 to $150,000 per year, depending on experience. Additional benefits include medical, dental and vision insurance; 401(k) plan; paid vacation and holidays; and opportunity for career advancement.
Responsibilities
- Serve as primary point of contact for service customers
- Manage and coordinate appointment scheduling using the Dealer Group's Automotive software suite
- Monitor customer wait times, service queues / workflow and repair performance
- Motivate and develop service technicians / advisors
- Develop and execute programs to increase service retention and loyalty
- Promote customer satisfaction by ensuring quality standards and customer experience
- Oversee automotive parts and equipment purchases and inventory levels
- Ensure optimal efficiency and safety standards are maintained
- Create and review processes concerning technician training, shop layout, and vehicle safety
- Manage and review access systems for shop entry and customer protection
- Develop and maintain relationships with external service providers for customer referrals
Requirements
- 5+ years experience in Automotive industry with proven success managing service operations
- Excellent interpersonal and problem-solving skills
- Strong understanding of Automotive systems, vehicle maintenance and the sales process
- Proven track record of hands-on leadership and accountability
- Ability to collaborate across multiple departments and stakeholders
- Detail-oriented with excellent written and verbal communication skills
EEOC Statement
Auffenberg Dealer Group is an equal opportunity employer and complies with all applicable state and federal laws regarding discrimination in employment.
Job tags
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