Location
Oak Brook, IL | United States
Job description
Through the lens of a client, CD Peacock Sales Professionals consistently provide a superior level of service that aligns with our core value of ' exceeding client expectations '. Our Sales Professionals must provide an open and inviting point of contact for all walk-in customers, with the long-term goal of deepening connections and cultivating relationships with prospective clients.
Position Description
- Act as ultimate ambassador of the boutique, modeling client-centric behaviors at all times
- Maintain and inspire clients with a deep knowledge of CD Peacock's heritage
- Acquire new customers with the long term goal of cultivating client relationships
- Build relationships and drive sales with clients through consistent outreach and follow-up
- Focus on high impact activities that will increase client conversion and retention to subsequently drive revenue and inspire loyalty to the CD Peacock brand
- Demonstrate a pro-active and solution oriented approach to consistently exceed client expectations
- Participate in buys (in coordination with buying team) or special orders, based upon client requests
- Handle service requests, warranties and repairs, maintaining consistent follow-up with clients
- Uphold operational excellence by conducting case counts, routine inventories and executing price accuracy including ticketing
- Uphold and maintain visual / merchandising standards throughout the boutique
- Take part in maintaining a clean, safe and conducive work environment for co-workers and clients in all areas of the front of house and the back of house
- Possess a thorough knowledge of all systems & software ... including POS, CRM, Inventory Management Systems, iPhones, Microsoft Office & Teams and business related Apps
- Achieve and exceed individual and team sales and service goals through effective use of selling techniques, clienteling, and product knowledge
- Achieve a healthy balance of sales through cross selling efforts that will include selling Rolex timepieces, Other (non-Rolex) timepieces and Fine/ Fashion Jewelry
- Achieve Key Performance Indicators (KPl's) tied to service and clientelling metrics; i.e secret shops, client surveys, retention rate, conversion rate, cross-selling and top client growth
- Maximize learning opportunities via vendor immersions, sales & service trainings, product summits (if and when applicable), self guided learnings; including e-learnings and app based trainings.
Position Requirements
- Must be able to lift a minimum of 15 lbs
- Must be able to stand a minimum of 5 hours
- Must be on the sales floor a minimum of 75%
- Must be able to work (on average) between 35 - 40 hours per week
- Must utilize and be proficient in systems, software and technology, required to perform duties as a sales professional (including POS, CRM, IMS, iPhones, Microsoft Office/ Teams and business related Apps)
- Must be fully flexible and available with scheduling and working (when needed) weekends, evenings and holidays
- Must reflect and role model our company's Core Values at all times
- Must always reflect professionalism, honesty and integrity
- Prior experience in Luxury Retail/ Jewelry & Watches is preferred but not required
- Higher Education (college degree; associates or bachelors) is preferred but not required
- GIA Certification is preferred but not required
Job tags
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