Location
Coppell, TX | United States
Job description
Job Description
We have an exciting job opportunity for a
Help Desk Engineer located in Coppell, Texas. Our client is seeking someone with excellent communication skills and a strong background in technical support related to machinery, hardware, or software. This is an onsite position with 30% travel.
Help Desk Engineer Responsibilities:
- Serve as the first point of contact for Helpdesk Technical Support for customers and engineers, ensuring prompt responses and promoting good customer relations
- Maintain detailed customer and incident records in the call tracking system
- Recommend equipment upgrades and support agreements to reduce user problems
- Follow up with customers to ensure issues are fully resolved
- Collaborate with projects, sales, and aftermarket teams to enhance overall customer satisfaction
- Manage the deployment of technical training programs and materials to customers and the technical support team
- Schedule appropriate field resources and communicate schedules with customers
- Complete field service call feedback and progress reports for invoicing
- Escalate unresolved cases/work-orders to the Technical Help Desk Manager and monitor them until closure
Help Desk Engineer Requirements:- Minimum of 10 years of service experience with a broad technical background in electronic and mechanical equipment
- Sales negotiation and management success, with a track record of consistently exceeding targets
- Exposure to the manufacturing industry, particularly food and packaging, is advantageous
If the role of
Help Desk Engineerinterests you, please apply today.
Thank you,
Rachel Muehlhauser
Senior Project Manager
LaSalle Network
LaSalle Network is an Equal Opportunity Employer m/f/d/v.
LaSalle Network is the leading provider of direct hire and temporary staffing services. For over two
decades, LaSalle has helped organizations hire faster and connect top talent with opportunities, from
entry-level positions to the C-suite. With units specializing in Accounting and Finance, Administrative,
Marketing, Technology, Supply chain, Healthcare Revenue Cycle, Call Center, Human Resources and Executive
Search. LaSalle offers staffing and recruiting solutions to companies of all sizes and across all
industries. LaSalle Network is the premier staffing and recruiting firm, earning over 100 culture,
revenue and industry-based awards from major publications and having its company experts regularly
contribute insights on retention strategies, hiring trends and hiring challenges, and more to national
news outlets.
APPLY NOW
Job tags
Salary
$80k - $90k
