Consumer Advocacy Manager

Location

Pennsylvania | United States

Job description

Passavant Memorial Homes is one of the foremost, consumer-focused providers of support to individuals with intellectual disabilities, autism, mental health, and behavioral health needs. The mission of Passavant Memorial Homes is to empower individuals to live successfully in the community. Our team of professionals have been dedicated to promoting choice and independence for individuals with intellectual disabilities for more than 120 years. Throughout our history, we have continuously focused on ensuring the highest quality support and providing a variety of opportunities for our employees to develop and advance.

We are currently hiring a Consumer Advocacy Manager. This is a full-time position under the direct supervision of the Consumer Advocacy Director. The Consumer Advocacy Manager will be responsible for traveling to our regional offices and completing certified investigations, as well as, completing applicable information for assigned incidents within Enterprise Incident Management (“EIM”) in accordance with all applicable regulatory guidelines.

The ideal candidate must demonstrate great attention to detail, be able to manage/ prioritize multiple projects, and work independently in a fast-paced environment. This position will require travel to other regions, and mileage reimbursement or company vehicle will be available for days of travel.

Apply today to find your career and passion at Passavant Memorial Homes!

DUTIES AND RESPONSIBILITIES OF THE CONSUMER ADVOCACY MANAGER:

• Conduct investigations in accordance with ODP’s investigative process guidelines
• Enter, update, and close all reportable incidents, as assigned, in EIM in accordance with all applicable regulatory guidelines
• Participate in peer reviews
• Participate in the on-call rotation for Incident Management
• Participate in the Risk and Quality Management Committee
• Participate in the Incident Review Committee
• Perform other related duties as required and assigned
• On-call availability is required

REQUIRED SKILLS AND KNOWLEDGE OF THE CONSUMER ADVOCACY MANAGER:

• Valid PA Driver’s license
• Bachelors Degree in Human Services or related field
• Must have completed the Certified Investigator training provided by the Office of Developmental Programs (“ODP”) and maintain the Certified Investigator certification with ODP
• Proficiency in Microsoft Office Products, specifically Microsoft Excel
• Strong interpersonal communication skills
• Keen attention to detail

PASSAVANT MEMORIAL HOMES OFFERS:

• Competitive Wages
• Comprehensive Health, Dental, and Vision Insurance Coverage
• Generous PTO package
• 401K Retirement Plan
• Dynamic and Supportive Work Environment
• Career Development and Advancement Opportunities

Passavant Memorial Homes is an Equal Opportunity Employer.
INDMA

If you are having issues or need assistance while filling out the application, please reach out to [email protected].

By clicking “Submit Application,” you are indicating that you have read and accept our Privacy Statement . If you have any questions regarding any open positions, the application process, or filling out the electronic application, please contact our recruitment team by e-mail at [email protected] or by phone at 1-888-764-6467 Extension 111.

PMHFOS prohibits discrimination in any employment action; in admissions, referrals, operations, or delivery of services against individuals because of their race; color; national origin; sex (including pregnancy, sexual orientation, gender, and/or gender identity); creed; religious affiliation; disability; age; ancestry; genetic information; limited English proficiency; marital status; membership in volunteer emergency responder organization; victim of domestic violence, sexual assault, or stalking; family care responsibilities; reproductive health decisions; and retaliation for initiating a complaint of discrimination or opposing or participating in the investigation of a discriminatory practice. Visit our Compliance page for more information.

PMHFOS is dedicated to achieving a diverse workforce through application of its affirmative action, equal opportunity, and nondiscrimination policies in all aspects of employment. PMHFOS celebrates diversity and has a no-tolerance policy for harassment or discrimination of any kind. We value the unique skills, background, and experience of all of our employees.

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Salary