Location
Lihue, HI | United States
Job description
Our Company:
Timbers Company is a developer and operator of exceptional boutique hotels, residence clubs and resort communities located in some of the most sought-after destinations in the world. We are passionate about creating remarkable experiences with world-class hospitality while exposing our Owners and guests to the humble authenticity of every location that we call home.
Our Property:
Imagine spending every day working in a place that must be seen to be believed. Timbers Kaua‘i at Hōkūala, oceanfront on Kaua‘i, is a blend of the pristine and playful, and we get to do what Owners and guests love in one of the most beautiful places on earth. Our team members reflect the highest level of aloha with anticipatory service in an unparalleled setting.
Our Core Values:
We are in the business of creating an authentic sense of place for families to return to time and time again while committing ourselves to creating memorable and fun experiencers through passionate, attentive service. This mantra is reflected in everything we do and every interaction we have whether it be in hospitality operations management, asset management, development, or sales & marketing. Our values define who we are.
- Be Authentic
- Practice Humility
- Cultivate Teamwork
- Value Time
- Be Trustworthy
SUMMARY:
The Timbers Executive Housekeeper is a key member of the residence club and hospitality team. The position is responsible for maintaining the cleanliness and overall presentation of Timbers residences and property. The Executive Housekeeper oversees the housekeeping operation, ensuring results meet or exceed company standards, and delivering exceptional owner and guest experiences. The Executive Housekeeper is responsible for the financial performance of the housekeeping department. The Executive Housekeeper also collaborates with other departments to maintain the property’s public area cleanliness, hygiene, and overall quality standards.
The Executive Housekeeper is responsible for the management of staff and processes related to management of the housekeeping department by overseeing the planning, organizing, and execution of the department’s activities in a manner that meets or exceeds standards established by the company.
ESSENTIAL FUNCTIONS:
Essential functions as defined are ILLUSTRATIVE ONLY and not a comprehensive listing of all functions and duties performed by incumbents within this classification. Essential duties and responsibilities may include, but are not limited to, the following:
Housekeeping Operations Management
- Plan, organize, and supervise the daily housekeeping activities to ensure efficiency and timely completion of tasks.
- Develop and implement cleaning schedules, ensuring in-room and common areas are regularly cleaned and well maintained.
- Monitor the inventory of linen; cleaning supplies; operating supplies; and equipment, making timely orders as necessary to maintain smooth, uninterrupted operations.
- Adhere to health and safety regulations and maintain high standards of hygiene.
Staff Supervision and Training
- Recruit, train, and manage the housekeeping team to ensure they understand their role and responsibilities.
- Oversee new hire on-boarding process to ensure staff are properly welcomed and trained in their first couple of weeks.
- Knowledge of and adherence to Company’s Core Values and Mission Statement, which are to be shared with the housekeeping team.
- Provide ongoing training to housekeeping team members, including cleaning techniques, safety protocols, and customer service skills.
- Conduct regular performance evaluations and provide feedback to housekeeping team members to promote development and growth.
- Train housekeeping team on proper handling of chemicals and use of equipment.
- Monitor issuance of keys to maintain proper control.
- Oversee weekly department schedule to ensure it is within budgeted labor parameters and is in accordance with property occupancy and project levels.
Quality Control
- Ensure all residences and common areas meet the highest standards or accommodation.
- Perform regular inspections of rooms and public spaces to identify corrective measures as needed. Special attention given to owner arrival residences.
- Implement quality control procedures to maintain consistency in service delivery.
Owner/Guest Satisfaction
- Prioritize owner and guest satisfaction by addressing any housekeeping related matters promptly and professionally.
- Regularly review and report on owner/guest satisfaction scores and departmental performance in Medallia.
- Collaborate with other departments to ensure a seamless owner and guest experience.
Budget Management
- Assist in developing the housekeeping budget to ensure cost-effective operations without compromising service quality.
- Control expenses related to staffing, supplies, and equipment.
- Provide monthly financial reports for monthly expenses and variances.
Reporting
- Maintain accurate records of housekeeping activities, including service records, maintenance requests, and inventory levels.
- Prepare regular reports for management on housekeeping performance and areas for improvement.
Common Goals
- Work with other department managers to ensure property goals are achieved.
- Contribute to management team initiatives.
- Other duties as assigned.
QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge and/or skill required.
EDUCATION AND EXPERIENCE:
- High School Diploma or equivalent; additional education in hospitality management a plus.
- Three (3) to Five (5) years proven experience in housekeeping operations, two (2) years of which in a supervisory or management role within the hospitality industry.
REQUIRED KNOWLEDGE AND SKILLS:
- Strong leadership and supervisory skills to manage a large team.
- Excellent communication and interpersonal skills to interact with team members, owners, and guests.
- Detail oriented and committed to maintaining a high standard of cleanliness and presentation.
- Knowledge of health and safety regulations, sanitation standards, and cleaning procedures.
- Ability to work under pressure and handle multiple tasks efficiently.
- Proficient in using standard computer software (e.g. Microsoft Word, Excel, Outlook).
- Correct business English, including spelling, grammar, and punctuation.
- Techniques for dealing with a variety of individuals from various socio-economic, ethnic, and cultural backgrounds, in person, by video conference, and over the telephone.
PHYSICAL/MENTAL REQUIREMENTS:
The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Mobility to work in an office setting, use standard office equipment; stamina to sit, stand, and walk for extended periods of time; strength to lift and carry up to 50 pounds; vision to read printed materials and computer screen; dexterity to utilize computer equipment; hearing and speech to communicate in person or over the telephone.
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